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ADMINISTRATION /ACCOUNTING/OPERATIONS

Results-driven and highly dedicated administrative professional with solid experience in the administration of accounts, accounting and data management and a proven leader in progressively dynamic and challenging positions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions and office management strategies critical to organizational success with proven ability to thrive in busy environments with positive results. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies

Operations Management • Work Flow Administration • Inventory Management • Administrative Functions
Customer Service • Client Relationship Management • Interdepartmental Collaboration
Records Management/Office Correspondence • Organizational Leadership

PROFESSIONAL EXPERIENCE

Wolley LLC, San Francisco • CA 2003 – 6/2011
Multi-task Administrative Associate
Performed reconciling of daily cashier summary reports. Scanned contractor and owners waybills. Handled escalated customer-related inquiries and complaints, ensured resolution is provided in a timely manner to ensure customer satisfaction. Served as liaison in resolving contractor and customer inquiries for the San Francisco Police Department and San Francisco International Airport Ground Transportation Unit. Gathered parking tickets, logged data’s and handled contractor inquiries. Handled special projects for Municipal Transportation Agency including related requests and audit compliance for city issued taxicab medallion owners. Processed bills, invoices and voucher accounts, reconciled general ledgers, handled Scrips sales and Yellow Cab credit and debit card sales. Filed owner’s statements, checks, drivers, taxi detail information and parking citations. Performed basic office duties including answering, routing, and screening phone calls. Served as receptionist in the lobby. Handled maintenance of copy machines and other office equipments. Managed inventory, including ordering of office supplies.

Charles Schwab & Company, San Francisco • CA 2000 – 2001
Merrill Lynch Liaison on Foreign Securities
Determined mandatory capital changes and initiating process by confirming terms of changes in stock and cash mergers, reverse and forward splits, liquidations, and Chapter 11 reorganization plans. Generated and prepared weekly statistics reports to analyze processor volume in terms of offers and market value of mandatory capital changes.

EDUCATION AND CREDENTIALS

Bachelor of Science in Criminal Justice and Homeland Security, 7/2012
Keiser University, Fort Lauderdale, FL

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