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The sample below is for a Administrative Assistance Customer Service CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Administrative Assistance │ Customer Service

Dynamic, focused and energetic Customer Service and Administrative Assistant with transferable skills and cross-functional experience managing customer-centric support initiatives, providing customer service, support, and commitment, with a proven track record of calming presence under fast-paced, high-demand environments, working both independently and as part of a team. Detail-oriented, with expertise in multitasking, performing administrative service and support functions that include scheduling initiatives, travel itineraries, front office operations, and provide client management initiatives. Demonstrate expertise in communicating with a wide variety of personalities with professionalism and courtesy.

CORE STRENGTHS

 Candidate Sourcing
 Internet Research
 AP/AR & Collections
 Schedules/Appointments
 Event Planning
 Facilities Management
 Conflict Resolution
 Customer Service
 Database Administration
 Business Expansion
PROFESSIONAL EXPERIENCE
Office Manager – Northpoint Group 2010 to Present
 Provide all office management services and support by overseeing all accounts payable and receivables, providing accurate and efficient quotes, and performing aggressive collections as needed.
 Multitasking expert, able to schedule and coordinate interview times and locations with clients and candidates while overseeing phone support, performing Internet research initiatives, and following up on candidate referrals.
 Effectively source candidates through cold calling, and following up to verify all required information.
 Demonstrate excellent communication, organizational, time management, and problem solving skills, and capable of efficient management for a diversity of administrative functions in a fast-paced deadline-driven corporate environment.
 Exercise independent judgment, decision-making abilities, and a high level of confidentially.
 General administrative assistance for reception of all clients, complete phone support, photocopying, faxing, mailing and filling, and oversee all shipping/receiving of UPS/FedEx/Airborne packages, and postal mailings.
 Perform all Inventory Management initiatives by researching, pricing and procuring all shop supplies and office inventory items.
Executive Assistant to Managing Director/Office Manager – Viasource Funding Group 2008 to 2009
 Managed daily office operations, phone support and reception for all visiting clients, provided Inventory Management initiatives, mail support, fax and overnight package shipping and distribution.
 Provided support and assistance to Company Owner, managed schedules and appointments, event planning, and performed numerous personal tasks when needed.
 Managed all facets of new corporate office opening and oversaw installation of phone system, computers, and utilities.
 Coordinated travel arrangements, off-site meetings, conferences and special events.
 Oversaw all facilities management that included repairs, utilities maintenance, and tracking company IT issues.
 Maintained employee calendars, new employee ongoing training curriculum, up to date telephone directory, and other corporate information.
 Provided best-in-class issue resolution that ensured excellent customer-centric service to clients.
 Performed backup support to other department such as policy pricing to assist with overload of department duties.

Sales Assistant/Office Manager – Highland Search Group 2005 to 2008
 First contact for company providing customer-centric support in phone inquiries; utilized Microsoft Office Suite for all correspondence and data analyses, kept detailed files, and greeted current and potential clients.
 Utilized QuickBooks for all AP/AR functions, and all accounting functions and reports, and invoices needed.
 Developed and managed marketing initiatives for both mass e-mail and direct campaigns.
 Experienced in Internet research and quickly and efficiently finding all needed information, and provided confidential initiatives for handling sensitive and confidential documents

Sales Associate/Desk Manager – Ann Taylor 2003 to 2005
 Performed customer-centric full service support, and maintained client book that increased quarterly sales initiatives.
 Organized and managed all customer service initiatives, approved all returns and exchanges, and oversaw opening and closing duties.
 Efficient management of all Point of Sale systems and banking deposits of store sales.
 Earned Bravo Service Award within first two months of employment.

Sales Media Supply Team – Cadapult Graphic Systems Inc. 2002
 Prospected and developed new client relationships and significantly expanded business within existing customer base.
 Performed onsite client visits that determined business needs and developed solutions that increased revenue gains that successfully increased sales 20% first quarter.
 Effectively generated new leads through participation in trade shows and networking events.
 Served as liaison between customers and vendors in development of tailored business solutions.

Account Executive/Inside Sales – Conseco Finance/Wells Fargo 1999 to 2001
 Cross-sold leasing program with other corporate division’s customers, and pursued new lease opportunities with existing lessees and vendors.
 Developed and implemented department guidelines with credit officers, successfully negotiating lease rates and terms.
 Cultivated long-term business relationships with vendors.
Lease Administrator
 Obtained and interpreted banking information, trades, and credit bureau reports, and documented and approved leases and other financial information.
 Issued purchase orders to vendors, and approved payables and booked leases.

Customer Service Representative – Copelco Capital 1995 to 1999
 Performed outstanding customer service initiatives for external and internal departments that included an unprecedented call volume of 125 calls per day.
 Oversaw all accounts up to 15 delinquent, quoted and negotiated end-of-lease options, equipment purchase figures, miscellaneous fees, and miscellaneous service issues.
 Managed 4 staff personnel, and oversaw training initiatives for new hires and interdepartmental cross training.

EDUCATION / PROFESSIONAL TRAINING
General Studies – Bergen Community College

Seminars: Leasing │ Customer Service │Documentation │ Excellence in Teaming

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