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ADMINISTRATIVE ASSISTANT

Experienced and knowledgeable Administrative Assistant with a proven track record in managing business administration on a large scale while driving brand growth and improving sales. Experienced in client acquisition and retention, recognized for building strong client relationships while leveraging superior event management skills to achieve additional lead generation success. Respected leader with extensive experience in the real estate and accounting industries, adept at billing/invoicing, Inventory and Account Management. Proficient in Windows 2000; MS Office Suite, Adobe Illustrator, Photoshop, Outlook Express, Scanning technology, HTML, Website Development and Internet proficient.

Core Competencies
Business Development • Sales/Marketing • Administrative Support • Account Management
Vendor Relations • Event Management • Negotiation • Communications • Inventory Management
Process Streamlining • Client Acquisition/Retention • Operations Improvement • Profit/Volume Growth

PROFESSIONAL EXPERIENCE
Century 21 Today, Inc., Bloomfield Hills • MI 2002 – 2005 / 2010 – Present
Licensed Realtor/Administrative Support
Began as Administrative Assistant and became a licensed Realtor and Notary Public. Achieved 140% over quota within the first 2 months of tenure that motivated sales team and increased morale during tough economic and housing times. Implemented effective Crises Management initiatives that effectively addressed all sales and client issues and developed organizational policies that adhered to all industry regulations and compliance. Developed close business relationships with area realtors, boosted referral network and promotion of neighborhoods and builders. Strategically developed realtor and buyer incentives and strategies with agents, builders and buyers, promoting continued business loyalty and increased revenue. Organized charity and public event spotlighting awareness to the community and successfully generated lead flow to development. Selected by management to assist relocation clients dissatisfied with assigned agent and resulted in 100% salvage rate.
Residence Inn by Marriott Atlanta Downtown, Atlanta • GA 2007 – 2010
Accounting Supervisor / Human Resources
Provided Accounting Leadership and HR services for high volume, upscale Hotel. Developed all invoices, city ledger adjustments, group codes and open masters for all daily event orders. Kept current on all Account files that ensured information was accurate for billing and provided internal/external customer service and support regarding billing concerns. Performed all office administration functions, phone support, Inventory Management, and mail and contract/permit files. Managed all cash and check banking requirements and oversaw account software credit approval reports. Oversaw all audits, credit card transactions and refunds and maintained all inter-hotel accounts. Responded to all travel agent commission inquires and transmitted travel agent disbursements ensuring accuracy of files. Performed audits for all work from previous day regarding Accounts Receivable, Food/Beverage, Front Desk, and third parties ensuring accuracy of reported information. Provided assistance in month end book closings and prepared A/P accrual, balanced trade account, verified month to date revenue/statistical information and general assistance as needed. Managed all employees, performed workforce expense oversight and general cost containment strategies. Processed all guest check-ins/outs and confirmed reservations in computer system, verified guest identity. Managed Reception team ensuring guests received exceptional service that resulted in repeat business, referrals and repeat customer loyalty.

EDUCATION AND CREDENTIALS
Computer Science/Accounting – Oakland County College, Southfield • MI
Certification – IFREC Real Estate School , Orlando • FL
Certification (Home Inspection, ABR, CRS, CMO) – Middleton Real Estate Training, Southfield • MI

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