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CUSTOMER SERVICE

Dynamic and results focused professional with extensive experience managing in customer-driven and dynamic industries proficient in sales, administrative, customer service, and office management functions. Highly reliable and efficient with a valuable track record in achieving organizational goals and delivering excellent customer service with proven ability to thrive in busy environment. Detail oriented, adept in ACD system, SAP and other business systems including order entry, inventory management, and order maintenance functions. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies
Customer Service • Sales • Client Relationship Management • Leadership • Administrative Functions
Reports Preparation • Data Entry • Records Keeping • Scheduling/Time Management

PROFESSIONAL EXPERIENCE

Siemens Healthcare Diagnostic • Walpole, MA 01/2011 – Present
Administrative Specialist, 07/2011 – Present
Provide administrative support and manage general office functions. Implement mandatory corporate requirements. Plan and execute strategic supplier management, and ensure transparency concerning relevant procurement throughout the entire company.

International Customer Support, 01/2011 – 07/2011
Handled advanced SAP order entry and support to Siemens China. Coordinated urgent shipments with the distribution center. Allocated products accordingly and generated debit and credit memos. Developed and monitored backorder report daily, and investigated all discrepancy claims.
• Served as liaison between China customer service representatives and planners for high demand products.

Greg Norman Collection • Canton, MA 06/2007 – 06/2010
Customer Service Lead Coordinator
Managed field consumer inquiries including 8 regional sales representatives and approximately 160 customers. Maintained order accuracy and customer satisfaction through on-time service. Led team in attaining monthly, quarterly, and annual sales order targets.

Reebok International Ltd, Greg Norman Golf Canton, MA 09/2002 – 12/2004
Customer Service Lead Coordinator
Provided support to 6 regional sales representatives and to more than 100 customers. Assist and motivate team in meeting monthly, quarterly, and annual sales order targets.

OTHER RELEVANT EXPERIENCES
Office Administrator Thompson Insurance Agency, Brockton, MA 02/2001 – 06/2001
Office Administrative Assistant Stoughton Public Schools, Stoughton, MA 09/2000 – 12/2000

Various Positions Reebok International Ltd., Stoughton, MA 03/1987 – 12/1997
Promotional Materials Coordinator, 12/1995 – 12/1997
Inventory Control Specialist, 03/1988 – 12/1995
Selector / Checker, 03/1987 – 03/1988

EDUCATION AND CREDENTIALS

Secondary Diploma, 1979-1983
Brockton High School – Brockton, MA

COMPUTER SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint; SAP; AS 400; WMS; Embtrak

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