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The sample below is for a Airline Customer Service Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Airline Customer Service Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

123 Main St. • New York, NY 11111
(888) 888-8888 •

Customer Service | Event Planning | Hospitality Management | Not-For-Profit

Professional Profile
Self-motivated professional with upwards of 16 years of experience working in varying roles and industries, including customer service, event planning, hospitality management and not-for-profit Administration professional with significant years of relevant experience and related success within a diverse set of industries and job roles as well as a desire to complete a psychology degree. Detail–oriented individual who exemplifies professionalism, and an ability to manage multiple projects. Demonstrated history of successfully providing strong leadership and guidance to numerous employees and departments, Driven partner eager for professional growth, increased responsibility, and the opportunity to leverage extensive

Professional Experience
ABC Airways (Winston-Salem, NC) 1/2008 – 1/2011
Reservations / Customer Service Supervisor
*Customer Service department was relocated to another country
• Directly supervised upwards of 30 Customer Service Representatives who assisted customers with their travel arrangements and any problems they had regarding their travel plans.
• Addressed and resolved escalated issues and complaints which staff could not facilitate
• Demonstrated track record of fostering high client satisfaction, and a seamless, pleasant and enjoyable environment for customers
o Department was chosen to exclusively work with Preferred / Preferred Plus passengers because of the department’s excellent communication and interpersonal skills\
• Responsibilities included annual employee evaluations, training, scheduling and time management of staff.
• Collaborated and networked with local Human Resource Managers to identify new job opportunities and secure employment for all of her employees

Novant Health – Forsyth Memorial Hospital (Winston-Salem, NC) 6/2005 – 12/2007
Administrative Assistant to Vice President of Nursing Services
• Collaborated regularly with both staff members and legal guardians of the students to promote program effectiveness
• Abby processed correspondence and coordinated and scheduled meetings and appointments.
• She supervised and trained the secretarial staff. She organized workflow and monitored for quality and accuracy.
• Her activities also required interaction with numerous hospital departments in gathering and communicating information.

ABC Bed & Breakfast – Asheville, NC – April 2001 to June 2005
Manager and Event Coordinator
• Collaborated regularly with both staff members and legal guardians of the students to promote program effectiveness
• Abby managed day-to-day operations including staffing, reservations, purchasing and guest interaction.
• She planned, coordinated and oversaw all aspects of special events which included weddings, receptions, rehearsal dinners, bridal luncheons, reunions, champagne brunches and corporate meetings.
• She originated the Annual Springtime Mountain Celebration and launched a successful marketing campaign early in her career at the bed and breakfast.
• The bed and breakfast hosted guests from the United States and other parts of the world.

ABC (Winston-Salem, NC) 3/1995 – 4/2001
Director of Special Events
• The bed and breakfast hosted guests from the United States and other parts of the world.
• Abby solicited and coordinated all internal and external special events designed to raise funds. She launched numerous special events for children with life-threatening illnesses.
• Requests would come into the foundation, and Abby selected and scheduled volunteers, staff, community agencies and corporations to assist and sponsor events.
• Some events required minimal planning while some required extensive planning and coordination of people and locations.

University of North Carolina (Greensboro, NC) [Insert Month/Date]
Bachelor of Science; Business Administration, Concentration: Marketing

Computer Proficiencies
Word, Excel, PowerPoint, CARE and SABRE Airline Reservations Systems and industry-specific database management software.

Relevant Training/Seminars
• Outstanding Customer Service Skills
• Management / Supervisory Training
• Putting People First
• Handling Irate Customers
• Don’t Take It Personally
• Asking Open-ended Questions
• Selling First Class vs. Coach
• Manage the Call and the Caller
• First Impressions

• ABC Children’s Home, Volunteer
• ABC, Parent Advocate

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