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ASSISTANT MANAGER – DESKTOP ENGINEERING AND ADMINISTRATION

Dynamic and results-oriented professional with solid and diverse experience in software package design and implementation, and process automation for desktop images. Proficient in computer systems and other peripherals with updated knowledge in current technologies and other cutting-edge applications. Highly dependable in delivering effective issue resolution utilizing various system, software and tools, with strong ability to assimilate job requirements, and successfully implement and complete projects. Proven ability to coordinate plan, develop, test, and deploy software packages utilizing various industry standard software tools across an array of systems, with ability to work effectively in busy environments with positive results. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical solutions. Enthusiastic individual with excellent communication skills recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels.

Core Competencies
Organizational Leadership • Project Management • Program Planning & Coordination • Software & Hardware • Technical Support • Client Relations • Desktop Applications • Desktop Engineering & Administration • Team Supervision

CAREER SKILLS AND HIGHLIGHTS

• Results-oriented, able to balance multiple responsibilities, consistently delivering results on time.
• Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives.
• Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving objectives and both short and long-term goals.
• Natural communicator with strong motivational skills and the ability to support operational goals and meet objectives.
• Highly skilled and reliable with ability to follow instructions and work on a team.
• Able to work collaboratively with others, gather information, solicit feedback, and implement appropriate course of action to ensure best outcomes.
• Proficient in all Operating System (OS) image development and OS updates for all production laptops and desktops. Proficient in computer related problems, skilled in hardware and software maintenance and repair.
• Served as Assistant Manager, guided and directed new staff and personnel.
• Maintained and administer VMware desktop vlab and current patch levels on computers utilizing WSUS.
• Proven ability to repackage desktops applications utilizing various tools such as Wise Package Studio, VMware ThinApp or in conventional form and deploy applications using vbscript in conjunction with SCCM.
• Administered Cisco router and switch in an Ethernet, token ring and frame-relay environment as well as support contracts with vendors and daily data backups.
• Ability to create scripts to automate and administer systems, proficient in application packaging for OS image deployment.
• Created, administered and deployed group policies across the UT campuses.
• Successfully served as Administrator for SCCM 2007 R2 site. Maintained and deployed OS images using SCCM.

PROFESSIONAL EXPERIENCE

University of Toledo MC\HSC Assistant Manager 3/2012 – Present
University of Toledo HSC Desktop Engineer II 1/2005 – 3/2012
Textileather Network Administrator 11/2001 – 1/2005
AmeriSource PC\Lan Technician 1/2000 -11/2001
S&R Equipment Co., Inc. PC\Lan Wan Technician 2/1997 – 8/1999
Sarcom at Owens-Illinois PC\Lan Technician 10/1996 – 2/1997

EDUCATION AND CREDENTIALS

Associate of Applied Science, 2011
Owens Community College

Bachelor of Liberal Studies, 1986
BGSU

CERTIFICATIONS

MCP Microsoft Certified Professional in Windows XP | CCNA Certified Cisco Network Administrator | MCP Microsoft Certified Professional in Windows NT Server 4.0 | CNA Certified Novell Administrator in NetWare 4.1. | A+ Certified PC Service Technician | Cisco Certificate | Electronics Certificate

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