View Cart

Certified Resume Writers | Professional Resume Writing Service ~ Starting at Only $99!

The sample below is for Assistant Manager of Detail Shop Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Assistant Manager of Detail Shop Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

Get Started Now!

CUSTOMER SERVICE MANAGEMENT

Dynamic and efficient professional with extensive experience managing in customer-driven and dynamic industries and recognized success handling customer service functions with proven ability to work effectively in busy environments with positive results. Highly organized and self-directed leader with strengths in recognizing and accelerating peer’s strengths, delegating the right task to the right person, and building teams that can conquer any challenges. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Innovative and effective decision-maker recognized ability to lead productive teams and exceed customer service goals while ensuring execution of all quality and corporate operations policies. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Client Relationship Management • Operations Management • Problem Resolution Scheduling • Customer Service • Customer Relationship Management • Strategic Planning & Implementation Inventory Management • Team Management • Technical Support • Payroll Processing

PROFESSIONAL EXPERIENCE

Courtesy Buick GMC, Birmingham • AL start-end-date
Assistant Manager of Detail Shop
Assisted in creating schedules and controlling payroll. Purchased inventory by researching emerging products, anticipating buyer interest, negotiating volume price breaks, placing and expediting orders and verifying receipt. Assisted customers by providing services information and answering question. Maintained quality service by establishing and enforcing organization standards. Ensured productivity of shop. Assigned detail duties for shop personnel. Ensured quality control of new and used car inventory. Maintained a safe and clean store environment.

HSBC Group, Schaumburg • IL start-end-date
Customer Service Representative
Interacted with customers via telephone, negotiated past due accounts and provided options for resolution. Delivered correspondence to customer in line with company policies and procedures. Updated and verified customer information on computer system. Identified potential high-risk accounts and created techniques to collect money and improve processes. Notified customer of past due account status and negotiated appropriate resolutions. Collaborated with colleagues to learn collection processes and strategies. Coordinated with managers to discuss difficult or unique collection problems. Handled Records of Collection Activities and traced customers whose whereabouts are unknown. Ensured operational risk controls are in accordance with HSBC or regulatory standards and policies. Maintained HSBC internal control standards, including timely implementation of Internal and external audit points together with any issues raised by external regulators.

Wal-Mart, Camden • DE start-end-date
ICS Unloading Associate
Operated and positioned lifting devices under, over, or around loaded pallets, skids, and boxes. Secured material or products for transport to designated areas. Handled levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, in order to load, unload, transport and stack material.

Tuesday Morning, Trussville • AL start-end-date
Assistant Manager
Managed store and oversaw daily operations in the absence of the store manager. Directed and assigned work to employees. Handled employee and customer complaints and ensured compliance with corporate directives, policies and procedures. Managed store processes in line with company standards including freight processing, merchandise presentation and reconciliation of all cash and inventory transactions. Oversaw recruitment process including interviewing, selecting, hiring and training of all associates. Approved and enforced appropriate disciplinary action to associates, including providing recommendations for termination, in accordance with company guidelines. Oversaw daily and weekly processing of payroll. Ensured store’s interior and exterior are maintained to standards. Maintained high level of customer service by ensuring service standards are high and customer issues are resolved in a timely manner.

Charter Communications, Birmingham • AL start-end-date
Customer Service Representative
Handled customer issues and concerns. Performed troubleshooting and resolved video, internet or phone problems. Advised customer on delinquent balances, explained collection procedures and arranged past due balances. Utilized ACSR Billing software, Windows XP and Internet Explorer to perform daily activities. Handled setting up of new services and upgrades.

Sitel Corporation (Verizon Wireless), Birmingham • AL start-end-date
Customer Service Representative
Handled 100 to 200 calls a day. Profiled customer’s plan to fit customer needs and ensure customer satisfaction. Performed troubleshooting of equipment problems. Provided recommendations for better rates/features. Ensured higher quality is provided based on customer’s needs.

Courtesy Pontiac Buick, GMC, Birmingham • AL start-end-date
Detail Technician
Performed automobile detailing. Managed record logs of daily jobs. Handled and resolved customer complaints and issues. Collaborated co-workers to improve jobs efficiency to enhance customer satisfaction.

EDUCATION AND CREDENTIALS

Computer Science, Psychology and Art
Jefferson State Community College- Birmingham, AL

Diploma in CAD and Graphic Design/Keyboarding
Erwin High School-Birmingham, AL

Office 97-Microsoft Word-Excel-Access-Internet
Erie Community College- Buffalo, NY

Order From Us Securely at ResumeMyCareer.com