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Multifaceted and innovative professional, with solid and diverse experience in planning, developing and implementing IT based solutions. Proficient in computer software, hardware, servers and other peripherals with updated knowledge in current technologies in networks and equipment, and other cutting-edge applications with hands-on experience in analysis, installation and configuration of applicable software. Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools, with strong ability to assimilate job requirements, and successfully implement and complete projects on time and within budget. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.`

Core Competencies
Information Systems Technology • Network & Systems Management • System Administration/Analyst • Operations Management • Quality Assurance • Staff Training & Development • Client Relations • Troubleshooting • Process Improvement • Strategic Planning & Implementation • Technical Support • Software & Hardware • Design & Installation
Servers • Diagnostics • Performance Improvements • Customer Service • Analysis & Configuration

Emanuel Medical Center – Turlock • CA
Assistant Vice President/Chief Information Officer 2011 – Present
Managed the Information Technology and Telecommunications operations for 209-bed acute care hospital, 145-bed skilled nursing facility and a 49-bed assisted living facility, two family practice offices, four specialty care practices, and medical oncology and radiation oncology offices. Supervised the migration and implementation of a new ambulatory EHR/PM system using GE Centricity. Administered the ARRA Meaningful Use and ICD-10 initiatives. Improved operating and capital budgeting and expenditure of information technology funds. Managed 32 staff members.
Key Highlight
• Successfully spearheaded IT operations in the addition of hospital outpatient service lines.
• Successfully implemented and adopted Physician, Consumer and Employee Portals.
• Successfully enforced all aspects of service delivery, software implementation, customer satisfaction and client relationship management.
• Successfully developed staffing which improved help desk response time, reduced application processing routines, improved first call resolution and increased cross training and cross-utilization of IT staff.
• Successfully established credibility, rapport and maintained communication with stakeholders at multiple levels, including those external to the organization
• Successfully created Technology Steering Committee which identifies and prioritized new technologies for patient care, safety and quality
Technical Services Manager 2007 – 2011
Managed information technology resources of the Information Technology department. Developed direction, standards, goals and objectives for systems analysts and helpdesk personnel. Practiced management and improvement on the assigned department. Handled hiring, supervised, motivated, and evaluated performance of 18 staff members.
Key Highlight:
• Successfully executed standards based technical procedures
• Successfully delivered zone based coverage and accountability for customer areas
• Successfully managed the implementation of a Cisco based hospital-wide wireless network leading the transformation to a mobile form of healthcare delivery
• Successfully improved data center replacing outdated equipment, installing new LAN, WAN, SAN.
• Successfully implemented standard network and server operating systems
• Successfully executed print management program, which reduced printing costs by 60%.
• Successfully created and implemented several organization wide policies including an Acceptable Use Policy, Internet Filter policy, Change Management and Incident Response.
Stanislaus County Health Services Agency – Modesto • CA
IT Manager 2004 – 2007
Managed operations of Information Technology for six primary care clinics, public health services, an indigent health care program, and a family medicine residency program. Designed, tested, implemented, and supervised operation, and maintenance of information systems, applications and hardware. Strengthened the organizational structure, strategic growth plans, and all operational policies and procedures. Determined and executed appropriate IT solutions in line with budgetary constraints and overall business objectives. Practiced management and improvement of the
organizational workflow. Strategized, organized and managed a multi-million dollar departmental budget. Handled hiring, training and performance evaluation of 18 staff members.
Key Highlight
• Successfully restructured department projects into action based items with established completion dates and staff management.
• Successfully enhanced customer service by collaborating with departments to hear concerns and needs
• Successfully migrated Plant Operations and Housekeeping ticket system into the existing IT tracking system, which improved customer satisfaction with measurable outcomes.
• Successfully oversaw and supervised implementation of Health Services Intranet.
• Successfully migrating web services to IT, which reduced cost of web hosting.
• Successfully created and executed the HIPAA and County IT Security policies.
• Successfully trained entire organization on HIPAA Security Rules.
Senior Systems Engineer 1999 – 2004
Managed network administration and engineering of a 1600-node network consisting of 850 users on 25 remote sites. Handled Meditech operating system and hardware. Managed and monitored department capital budget. Coordinated facility planning and redesigns pertaining to technology. Served as IT liaison between the Health Services and other County departments and core member of Stanislaus County strategic planning. Managed technical staff, conducted performance evaluations and enforced corrective action. Handled hardware and software troubleshooting. Created disaster procedures and methodologies appropriate for the information infrastructure.
Key Highlight:
• Successfully supervised the expansion of the data center to accommodate growth.
• Successfully standardized desktop and peripheral hardware, which reduced IT maintenance costs.
• Successfully executed help desk software, which managed work orders, increasing customer satisfaction.
• Successfully directed the addition of two new clinics.
• Successfully restructured network infrastructure, which improved data flow and efficiency, and ensuring customer satisfaction.
• Successfully migrated shared 10MB network to a switched 10/100/1000-switched network.
• Successfully managed the Y2K program, handled risk management, remediation actions and contingency planning.
• Successfully migrated Meditech from VAX 4500 servers to DEC Alpha servers.
Merced City School District – Merced • CA
Network Administrator 1998 – 1999
Handled all aspects of the LAN/WAN, with over 1300 user accounts, 1500 GroupWise email accounts, 40 NT server machines on 20 remote sites. Updated and installed network software, prepared documentation detailing client install. Directed, supported and supervised technical staff. Managed processes in receiving, prioritizing and completion of work orders. Handled and resolved all customer complaints.
Federal Reserve Bank of San Francisco – San Francisco • CA 1998 – 1998
Network Administrator
Handled maintenance of the UNIX database utilizing IRIS. Supported imaging staff using NT server and workstations. Preserved data integrity and recoverability.
Memorial Hospitals Association – Modesto • CA 1991 – 1998
Lead Computer Operator
Managed operations group. Served as liaison between IT and department managers. Collaborated with department managers in improving business processes and methods of delivery. Optimized Meditech mainframes and supporting systems. Executed all upgrades and routine maintenance.


AS Business Administration, 2010
Colorado Technical University

Cisco Certified Network Associate, 1998, 2007
Microsoft Certified Professional, 1998

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