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Innovative and creative business manager with a proven track record in managing business operations while driving brand growth and improving performance. Experienced manager recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Hands-on professional with rich experience in vehicle appraisal for motor vehicles. Skilled professional with strengths in driving, inspection, maintenance and resource optimization skills. Committed to maximizing performance and providing the highest levels of customer service. Valued communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations.
Business Management • Administrative Operations • Vendor Relations • Negotiation • Team Leadership Communications • Customer Satisfaction • Operations Improvement • Policy Creation & Execution • Budgeting Operations Management • Contract Creation & Management • Billing & Procurement • Client Management Recruitment & Training • HR • Employee Benefits • Performance Management • Employee Oversight Strategic Planning • Repair & Maintenance • Inspections • Negotiations • Mechanical Operations • Appraisal
New England Auto Engineering Inc., Tewksbury • MA 2006 – Present
Auto Body Shop Manager
Accountable for providing a complete estimate of repair for customer vehicles and explain repair options. Negotiated repairs and supplemental repairs as warranted with insurance appraisers and fleet account companies. Arranged rental vehicle reservation and tow arrangements for un-drivable vehicles. Maintained accounts receivable records, processed payments, prepared daily bank deposits and followed up on outstanding payments due. Maintained ledger reports for monthly sales tax payables, attendance records and interviewed candidates for job openings.
• Instrumental as a liaison for insurance carrier referrals and a HR liaison for HPHC medical/health coverage.
• Ordered parts as needed for vehicle repairs, maintained return parts log for credits due and compiled monthly statements for account customers.
One Beacon Insurance Company, Peabody • MA 2002 – 2006
Auto Damage Appraiser
Inspected physical damages to automobiles, light trucks, SUVs and Motor Cycles and completed auto damage repair appraisals. Proficiently utilized CCC Pathways database to obtain total loss valuation, scheduled pick up of first party total loss vehicles and explained claim procedures as well as total loss situations to customers.
• Efficiently negotiated supplemental appraisals as needed with repair facility and appropriate labor rate adjustments when applicable.
Farrwood Green Condo Association, Bradford • MA 2000 – 2004
Facilitated the maintenance of computerized book keeping via Quick Books System. Responsible for weekly deposits, issuing payments to vendors for services rendered, reconciliation and monthly balance of bank statements. Maintained minutes for monthly association meetings and aided with appropriate financial statements to Board members. Maintained and submitted DOR reports as necessary.
• Systematically compiled tax return 1099 forms for association members, W2 for weekly employees and processed payroll for weekly employees.
Prior 2000: Worked as a Claim Supervisor at MetLife Auto & Home, Tewksbury • MA
EDUCATION AND CREDENTIALS
Associate Degree – Executive Secretarial Sciences, Accounting, Legal and Medical
Northern Essex Community College, Haverhill • MA
Licensure & Certification
Massachusetts Auto Damage Appraiser
I-Car Platinum Certified Individual
Chief Automotive Systems – Structural Damage Analysis
Sherwin Williams Automotive Finishes – EPA 6H Paint Technician