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AUTOMOTIVE-FINANCE AND INSURANCE MANAGER

Dynamic and efficient professional with valuable experience as automotive finance and insurance manager, demonstrating consistent achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals. Highly motivated, dependable, and demonstrates professionalism in handling various organizational and administrative functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Dependable with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies
Organizational Leadership • Operations Management • Strategic Planning • Team Management & Development • Business Development • Needs Assessment • Customer Service • Client Relations Management • Account Management

PROFESSIONAL EXPERIENCE
Bob Rohrman Auto Group, Lafayette • IN 2009 – Present
Finance and Insurance Manager
Handled sales and assisted customers regarding auto financing. Assessed credit and secured approvals from more than 25 lending institutions. Established and developed relationships with banks and reps to secure best rates for the customer. Selected banks that offer better rates than competitors do. Ensured F&I income are increased yearly. Prepared monthly reports for the F&I office. Attended numerous training functions and conducted presentations on selling products to customers.

Southport Motors, Indianapolis • IN 2008 – 2009
Position Held
Established a book of BHPH business for over 250 customer, maintained relationships and handled payments and all inquiries on accounts. Purchased and sold cars during auctions. Managed lot and the floor plan development. Provided all title paperwork for customers with BMV. Oversaw plate log for BMV in Indiana. Handled individual sales and secured financing for numerous customers. Prepared monthly sales report for floor plan and investors.

Ray Skillman Auto Group, Indianapolis • IN 2008 – 2009
Internet Sales
Assessed online applications by drawing credit on customers and communicating with appropriate banks to provide financing. Recommended vehicles to customers based on their needs and credit situation. Sold vehicles at the dealership. Evaluated qualified customers for the vehicle and financing they are looking for. Established relationships in the banking business to ensure the best rates and terms for the customers. Streamlined processes and procedures. Prepared monthly reports for each store to reflect income. Provided sales training to numerous people in the F&I office to raise store income.
Key Highlight
• Successfully increased internet sales by 50%.

Galyan’s Trading Company, Plainfield • IN 6/2004 – end-date
Media Purchasing Assistant
Organized and maintained the entire Print Media Filing system. Established media kits for all newspapers, magazine and alternative publications. Processed print/media invoices. Dispensed all printed samples to corporate offices. Developed in-store signage. Restructured all internal and external communication about marketing/advertising schedules.

OTHER RELEVANT EXPERIENCES
Corporate Cleaners Owner 1/2003 – 5/2004
Indiana Republican Party Executive Assistant 3/2002 – 11/2002
Eviciti Facilities Manager 9/1999 – 11/2001

EDUCATION AND CREDENTIALS

Windows Advanced 2000, Microsoft Word, Microsoft Excel, Microsoft Power Point, Novell Net\Nork, Lotus Notes, Semaphore, Site, ADP Report Smith, Microsoft Office Suite, People Soft, 40 Clients
New Horizons, Indianapolis, IN

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