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The sample below is for a Banking CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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BANKING

Experienced and qualified Mortgage, Foreclosure, Finance professional with 7 years experience in mortgage/lending, and insurance with a proven track record in Foreclosure and mortgage operations on a large scale while driving claims handling requirements and superior customer service. Recognized for coaching, mentoring and training of personnel and identifying customer requirements to ensure appropriate program assignment. Respected business professional with extensive experience in the mortgage/lending/insurance industries adept at identifying emerging trends, current economics and realizing additional opportunities. Proficient in MS Office Suite.

Core Competencies
Bid Solicitation / Contracting • Project/ Resource Management • Claims Analysis / Handling • Research / Analysis
Team Building, Training & Development • Policy / Procedure Development • Coaching / Mentoring • Client Relations
Management Reporting / Cost Analysis • Regulatory Compliance • Call Center Management • Workforce Oversight

PROFESSIONAL EXPERIENCE
Countrywide Home Loans/Bank of America, Plano • TX 2006 – Present
Mortgage Servicing Team Manager (2011 – Present)
Foreclosure Specialist Lead (2008 – 2011)
Call Center Team Supervisor (2006 – 2008)
Promoted numerous times to lead the Mortgage Servicing team with oversight of 6 direct reports, ensuring policies and procedures are adhered. Monitor, identify deficient trends and optimize workflow to ensure project objectives are met. Cross-functional department oversight with collaborative client accounts focused on accurate and timely completion. Provide staff development and training initiatives using continuous feedback that increases performance efficiencies. Identified top tier talent and ensured additional development opportunities were provided for personnel growth. Effectively train members on foreclosure procedures. Provide court testimony on lender’s behalf in contested foreclosure concerns and assist legal counsel in foreclosure delays. Research homeowner association lien issues ensuring successful resolution and assist investor to resolve any noted issues. Provide management assistance in Fannie Mae portfolio of 3,800 loans and research and escalate complex account issues. As part of the Damage Team, efficiently respond to disaster regarding foreclosures and disaster victim assistance, while driving claims handling operations. Manage properties and prepare for sale and develop detailed proposals for presentation to senior management addressing issues from property condition, repair costs and insurance proceeds held to violations and property liens. Close collaboration with escalation teams to define and execute solutions-focused strategies for managing damaged properties. Review damage bids to accurately determine issues demanding immediate attention, hazardous materials remediation/clean up and boarding up and securing properties. Develop work orders for contract bidding and determine cost/benefit analyses, troubleshoot denied claims and collect and evaluate account data to determine effective solutions. Optimized productivity and efficiency by integrating Microsoft Access and Excel tools with daily project/task tracking. Facilitated quality monitoring and coaching of individual Customer Service Representatives (CSRs) in handling inbound calls focused on superior customer service and support. Quickly resolved escalated customer issues and implemented enhanced call queue management processes that decreased customer wait times and exceeded call metrics.
Key Highlights:
• Identified top tier talent and ensured additional development opportunities were provided for personnel growth opportunities.
• Research and oversee projects and plan/coordinate workforce allocation focused on time management and available resources.
• Significantly improved customer satisfaction scores through proactive leadership, team development, mentoring and development of top tier group of 12 Property Claims Agents.
• Recipient of multiple People’s Choice Awards for going above and beyond to deliver world-class service.
• Earned Team Leader Certification Program (TLCP) Award for team leadership excellence.
• Developed, executed and monitored call flow processes and scripting that boosted client satisfaction levels within call center environment.
• Processed litigation issues resulting from bankruptcies and effectively administered foreclosed loans focused on compliance with external bank and stakeholder guidelines.

Experian / Ibase Consulting (contractor to Experian), Allen • TX 2005 – 2006
Customer Service Representative
Processed customer requests for credit profile information and delivered prompt service and support oversight. Effectively resolved all communications and client issues and increased client satisfaction. Contributed strong attention to detail and analytical skills toward ensuring customer credit profile integrity/quality.
Key Highlights:
• Recognized as client service expert and appointed to serve as inbound call center representative for dispute resolution.

EDUCATION AND CREDENTIALS

BS, Degree Name – 2012 Completion
AA., Degree Name – 2012 Completion
Collin County Community College, Plano • TX

Certifications:
Team Leader Certification Program (TLCP), Countrywide

Professional Training:
How to Deal with Conflict within the Workplace
Time Management
How to Handle Situations with Employees

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