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Administration specialist with rich experience in a variety of administrative functions, sales, staff recruitment/training, leadership and providing excellent client service. Highly adaptable, rapidly learns new procedures and processes, and quickly adjusts to changes in schedule, team structure, assignment parameters, and organizational objectives. Offers unparalleled integrity, management, resourcefulness, consistency, and diligence in achieving both short- and long-term goals and business objectives. Seeking a role where leadership, outstanding customer service, and professionalism are held at a premium.
Administrative Assistance • Daily Operations Management • Reporting • Client Relations • Web Design Communication • Recruitment • Operations Improvement • Customer Service and Support
Boscov’s Clinique, Deptford • NJ 2011 – Present
Consistently exceed monthly sales goals by at least $2K and ranked in the Top 10 in weekly sales company wide. Foster strong and sustainable client relations ensuring continued referrals and continued customer loyalty. Provide superior customer service and support by providing knowledgeable and experienced consultancy for sales of beauty products.
Macy’s/ Clinique, Northbrook • IL 2009 – 2010
Beauty Consultant (Part-time)
Provided strategic sales and marketing techniques to consistently exceed all sales goals for department. Assisted counter to reach $500K benchmark in sales of beauty products and provided excellent customer service and support to assist all customers in product recommendations and sales selections.
LIFT, Evanston • IL 2009 – 2010
Site Coordinator/AmeriCorps*National Direct
Provided overall management of 50 Undergraduate and Graduate students from Northwestern University facilitating community partnerships with social service organizations and local businesses for volunteer coordination of student activities on housing, employment and public benefits. Recruited and trained students on community initiatives and coordinated client outreach that increased client meetings and furthered employment options for successful job placement initiatives. Developed and initiative volunteer training on housing, employment and public benefits and fostered Local Advisory Board of prominent community university leader relationships. Completed key research of possible employment options to increase client job placement, managed local office budget, and kept Website up to date. Demonstrated strong fundraising opportunities and succeeded in increasing operating budget through donations.
• Ensured execution of direct assistance to low-income clients focused on employment, housing, public benefits, education, etc.
• Coordinated VITA tax assistance Website through the IRS for tax return assistance for low-income individuals and families with more than $150K in returns.
Roxbury Treatment Center, Shippensburg • PA 2008
Provided counseling to crisis patients, managed patient activity for adults suffering from substance abuse, and oversaw group sessions for attending patients.
Cornell Abraxas, South Mountain • PA 2007 – 2008
Life Skills Worker II
Provided assistance in daily program implementation, provided behavioral expectations and consequences to adjudicated youth and reported development to clients.
EDUCATION AND CREDENTIALS
B.A., Sociology – University Name, City • ST │Certificate in Ethnic Studies