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BUSINESS DEVELOPMENT/MANAGEMENT

Results-focused and dynamic professional, with diverse experience steering and directing all aspects of IT operations, business development, sales, marketing, process improvements, and human resources. Recognized for consistently achieving company goals, and exceptional ability to deliver profitable solutions, and propel company growth. Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and training. Proactive with excellent interpersonal and communication skills, experienced in working with different teams and personalities including clients and vendors as well as working on own initiative.

Core Competencies
Business Development • Project Management • Strategic Planning & Development • Systems Implementation
• Technical Support • Client & Vendor Relations • User Training and Support • Solutions Assessment & Configuration

PROFESSIONAL EXPERIENCE

Citrix Systems, Inc. • Fort Lauderdale, FL 12/2007 – 02/2009
Sales Engineer – Mid Atlantic
Facilitated training and enabled Citrix Business Partners to sell XenServer, Provisioning Server, and XenDesktop through delivery of product training, assist in setting up partners demo environment, and development of Proof of Concept starter kit.
Key Highlights:
• Supported client sales including competitive positioning, and delivery of high-level technical presentation.
• Interfaced with clients to provide technical overviews of XenServer, provide product demos including marathon failover protection, and setup proof of concepts (PoCs) including Marathon Tier 1 protection.

Darlington Consulting, L.L.C. • Research Triangle Park, NC 01/2007 – 01/2008
Owner
Provided consultancy services on technical project management, support services, storage network design and deployment, and technology research and reporting. Managed prospective clients and developed all new business opportunities including steering all new customer engagements and customer presentations. Handled negotiations, closing, and technical implementation of all customer contracts.
Key Highlights:
• Assessed customer’s LAN, SAN, NAS and DR infrastructure and provide reports and improvement recommendations
• Provided research and reports on infrastructure consolidation opportunities, power consumption, and data center space liabilities, data duplication, virtual tape libraries, encryption, solution management, and general strategies for business continuity and recovery.

IBM – Systems and Technology Group; Solution Central • Research Triangle Park, NC 04/2000 – 12/2006
Senior Advisory Engineer
Coordinated between IBM groups, divisions and outside vendors to develop and deliver storage and storage networking services. Performed network and SAN assessments and presented recommendations to customers at all organizational levels. Performed regular onsite customer SAN crisis resolution; planned, developed, and delivered education for SAN Products and Protocols.
Key Highlights:
• Spearhead team in the design and implementation of a Problem Determination/Interoperability Lab for SAN, NAS, and Networking products.
• Led the development of Storage Networking Solution Services Group.
• Successfully completed, IBMs Leadership Excellence Program, were only top 3% were nominated to participate.
• Designed and implemented customer support center for End-to-End Storage Area Network problem resolution.
• Functioned as key IBM Engineering Liaison, established close customer relationships in trusted advisor role. Negotiated support processes across organizations and geographies.
• Member of IBMs Data Retention (HIPAA, Sarbanes Oxley) Product Development Team.
• Member of IBMs Storage Networking Product Development Team.
• Member of IBMs corporate Technical Support Transformation Team.
• Associate member of IBMs North Carolina Technical Experts Council.

OTHER RELEVANT EXPERIENCES
Staff Engineer IBM – Networking Hardware Division • RTP, NC 01/1997 – 04/2000
Contractor Analyst International Corporation • Morrisville, NC 06/1995 – 01/1997
Consultant Office Technology • Neenah, WI 12/1994 – 06/1995
Telecom Center Operator U.S. Army 08/1990 – 10/1993

EDUCATION AND CREDENTIALS

Associate in Science Transfer, currently attending
Wake Technical Community College – Raleigh, NC

Secondary Diploma (GPA of 3.5), 1990
William G. Enloe High School – Raleigh NC

TRAININGS

Fiber Channel Protocol and Analysis
Troubleshooting Fiber Channel Switches
Finisar and Ancot Trace Tools
Interconnecting Cisco Network Devices
Fundamentals of ATM – Architecture, LAN Emulation, and QoS
Token Ring Network Analysis and Troubleshooting
TCP/IP Architecture
LAN Concepts and Protocols

Network Troubleshooting with Domino Course, 04/1999
Network Troubleshooting with Domino ATM Course, 03/1999
Wandel and Goltermann Inc. – Willowbrook, IL

Course on How to Train, Present, and Communicate, 10/1996
National Technological University – Online

Record Telecommunication Center Operator Course (260-74C10), 12/1990
United States Signal Corps – Fort Gordon, GA

TECHNICAL SKILLS
LAN/WAN/NAS/SAN, Switching, Bridging, Routing, Ethernet 10/100/1000/10000,
Fibre Channel, SCSI, iSCSI, Infiniband,
MS XP/Vista/Server 2000 – 2003 w/some 2008, XenServer 4.x, 5.0,
Hyper-V, VMware 2.x, Sarbanes Oxley, HIPPA,
Business Continuity and Disaster Recovery planning and design

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