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Business Management │ Support Services

ORGANIZATIONAL MANAGEMENT │ BUSINESS OPERATIONS │ PROCESS IMPROVEMENT & EFFICIENCY
A bold analytical thinker and creative problem solver with a demonstrated track record of driving operations, process improvements and efficiency enhancements in military services and various business industries. Broad based experience as a marketing specialist and administrative coordinator with innovative marketing initiatives and creative operational techniques. Known for building strong, sustainable relationships with internal and external individuals, the community, and perform effectively under high-pressure situations while maintaining the highest ethical standards. Proficient in MS Word, Excel, Power Point, Publisher, PageMaker, Photoshop, LTS Lodging System, and SABRE.

CORE STRENGTHS

 Leadership
 Policies/Procedures
 Marketing/Media
 Shift Supervision
 Advertisements
 Instruction
 Inventory Management
 Reporting
 Events Management

RELEVANT EXPERIENCE
 Provided team communications, coordinated equal time and appropriate coverage for all duties and implemented staff policies; facilitated communication between shifts that helped maintain continuity, and served as POC in Center Director absence.
 Oversaw all marketing signage in center and developed and implemented signage standard that ensured continuity with USO logo and maintained and met USO marketing requirement.
 Creatively designed all program t-shirts, and the South West Asia Regional Volunteer t-shirt of 2009-2010.
 Served as Paid Time Off (PTO) and Schedule Manager and administered all PTO requests that ensured paperwork and all USO PTO policy requirements were met.
 One of 3 duty managers chosen to open only full-sized USO in Afghanistan.
 Served as construction site POC in Center Director absence.
 Facilitated and maintained new programming to meet the needs of KAF; Mobile United Through Reading (UTR), UTR in a box, Unit Appreciation Events (UAE), Game nights, Movie nights, 550 Cuff workshops, sponsoring runs, and celebrity appearances.
 Performed multiple administrative duties such as base-wide United Through Reading, Volunteers, Supplies and Inventory, Operations, and Petty Cash.
 Maintained profiles for TriCare patients and their families in need of specialists outside of their local medical area as administrative assistant to an Air Force Colonel and Navy Captain.
 Coordinated with all levels of management on advertisement page layout formats for current events, and supported MWR in the advertisement of USO, Sports and Recreation events on all U.S. installations.
 Managed Media requests, uploaded data, communicated instructions to all levels of management and staff, and exported reports for Branch, Department, and Directorate levels.
 Maintained accounts for SCI Properties (Dignity Memorial Funeral Homes) acquired and organized artwork and designs, installation quotes, and price estimations.
 English immersion teacher for ages 4-6 years of age in summer school program in Mexico City.
 Provided administrative and clerical support in development and implementation of the marketing programs for SVS by conducting special projects to include, but not limited to surveys, advertising, and market research on Kunsan AB, Korea
 Contacted managers and other officials for events and activities to be included in the Marketing Plan, annual events calendar and promotional materials.
 Co-hosted a weekly Services hour on AFN radio two times a week, and participated in special events and briefings on and off base that included Newcomers’ Orientation, Commanders Call, Wing Briefings, and briefings to community sponsors.

 Utilized innovative and creative initiatives in monthly HOWLER magazine and activities publication.
 Provided key training initiatives for all front desk clerks on front desk duties, and scheduled employee work hours, and collaborated directly with Protocol to handle Distinguished Visitors’ reservations.
 Prepared and safeguarded cash receipts, prepared daily cashier’s report, prepared consolidated daily activity report, and maintained daily quarters occupancy and current checkout lists
 Assisted CEO, CFO, Executive Secretary, facility managers, and teachers, and referred students, parents, case workers, etc, to proper facilities.

WORK HISTORY
Duty Manager 2009 to Present
(USO)-Camp Buehring & Camp Virginia, Kuwait; Kandahar Air Field (KAF) Afghanistan
Administrative Assistant 2008 to 2009
TriCare Regional Office-South (TRO-S) Lockheed Martin – San Antonio, TX
Administrative Assistant – GPM Life Insurance Today’s Staffing – San Antonio, TX 2008
Marketing Specialist/Administrative Coordinator – CSA – Camp Arifjan, Kuwait 2007 to 2008
Administrative Assistant – Walton Signage Today’s Staffing – San Antonio, TX 2006 to 2007
Teacher – Cedros Escolar – Mexico City, D.F., Mexico 2007
Marketing Specialist/Administrative Coordinator/Front Desk Supervisor 2004 to 2006
8 SVS Marketing – Kunsan AB, Korea
Flight Attendant – Transmeridian Airlines – Lithia Springs, GA 2004 to 2005
Administrative Assistant/Receptionist – George Gervin Academy – San Antonio, TX 2003 to 2004
Program Lead (CC-04)/Administrative Assistant 1999 to 2003
100 SVS Youth Center – RAF Mildenhall, England
EDUCATION / HONORS & AWARDS
University of Phoenix – Information Technology
University of Maryland – Computer Science
Concordia University – Certificate in Early Childhood Education
Loyola University – History
Honors & Awards
Civilian of the Quarter – Administrative (APR-JUN 2005) for 8th Services Squadron (8SVS), 8th Mission Support Group (8MSG), and Pacific Air Force (PACAF)
Civilian of the Quarter – Crafts & Trade (JUL-SEP 2006) for the 8SVS & 8MSG
USOvation Award – August 2010

TECHNICAL SKILLS / PROFESSIONAL TRAINING
School Age Modules 1-15 │Red Cross CPR/First Aid
ASIST (Applied Suicide Intervention Skills Training)
Certification in TOEIC an TOEFL; English teacher in Mexico and Korea

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