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The sample below is for a Business Operations Management CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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BUSINESS OPERATIONS │ MANAGEMENT

Innovative and compelling Business Operations Manager with 17 years experience and a proven track record in managing business operations while driving personnel performance and efficiency enhancements. Experienced leader recognized for building strong personnel relationships while leveraging superior cost containment strategies to achieve budget success. Skilled in impacting the visibility, profitability, and performance of the brand through orchestration of competitive business intelligence, exceptional management of the workforce and providing phenomenal customer service and support.

Core Competencies
Business Development • Customer Service/Support • Negotiations • Team Leadership • Communications
Workforce Scheduling • Contract Compliance • Administrative Support • Microsoft Office Suite
Process Streamlining • Customer Service/Support • Operations Improvement • Staff Training/Development

PROFESSIONAL EXPERIENCE
United States Postal Service, City • VA 2006 – Present
Postmaster
Provide leadership and business operations oversight for quick and accurate delivery of mail to 27K homes/businesses in the Stafford area that includes processing/handling of 29 million pieces of mail each year. Oversee a staff of 90 postal workers and manage scheduling and recruitment of personnel while focused on budget constraints and delivery commitments. Manage annual budget of $6 million in payroll/benefits and more than $5 million in expenses/revenue. Manage daily operations and enforce contract compliance and all federal regulations. Oversee all collective bargaining agreements for two separate labor organizations and conduct investigative interviews determining personnel evaluations and possible disciplinary action if warranted. Perform staff training and development and ensure job functions are understood. Strong HR functions that include hiring, new employee orientation and compliance with OSHA, FMLA, OWCP, EEOC, FLSA, NLRA and MSPB.
Key Highlights:
• Recognized for exceptional performance in retail effectiveness and top performer in the District for best sick leave ratio.
• Successfully reduced grievance issues by more than 80% following contract compliance, resolved more than 95% of grievances filed, and successfully defended 70% of grievances appealed within facility.
United States Postal Service, Anchorage • AK 1999 – 2006
Supervisor, Customer Services
Labor Relations Specialist (2002 – 2004)
Performed numerous positions providing excellent processing/delivery of mail within specified city area and managed up to 55 postal workers in mail preparation, distribution and delivery for up to 15K residential/commercial customers. Selected by HR and District Managers to fill the temporary position of Labor Relations Specialist due to phenomenal success in labor dispute resolution efforts and served in that capacity until asked to accept the position of Manager/Customer Services at the Lake Otis Station. Provided assistance to other LR personnel with excessive workload that resulted from an indiscriminate labor organization. Successfully reduce grievance workload and improved staff accountability. Managed all formal grievances with 600 open cases upon acceptance of position. Accepted greater responsibilities of investigating/responding to unfair labor practices, EEO claims, harassment and advocating arbitration cases that allowed for significant exposure and skills that allowed for promotion to management that facilitated a significant decrease in grievances to almost elimination..
Key Highlights:
• After only 3 months significantly reduced grievance workload to manageable levels, attended labor management meetings, and conducted training to leadership on dispute resolution processes.

• Acknowledged leadership skills at the Sand Lake Station that garnered that facility to receive the Deputy Postmaster General’s award for “Best of the Best” and named nation’s top delivery performance office in week 6 of fiscal year 2006.
United States Postal Service, Anchorage • AK 1995 – 1998
APWU Representative
Provided union representation and organization at numerous levels from Shop Steward to Assistant Clerk Craft Director to Chief Steward and provided policing contract compliance representing a bargaining unit workforce comprised of more than 1,200 union employees.

EDUCATION AND CREDENTIALS

General Studies Coursework
University of Alaska, Anchorage • AK
Technical or Occupational Certificate – 2002
Bolger Training Center, Arbitration Advocacy Training Washington • D.C.
OWCP Basics – Department of Labor, Anchorage, AK – 2003

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