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The sample below is for Call Center Operations and Staff Training and Development Cover Letter. This cover letter was written by ResumeMyCareer’s staff of professional resume writers, and demonstrates how a cover letter for a Call Center Operations and Staff Training and Development Cover Letter Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Professional resume writing services can significantly increase your changes of securing employment in a quick time manner.

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CALL CENTER — OPERATIONS MANAGEMENT

Dear Hiring Manager,

I am writing in regard to your “{Position Name}” position”{Posted on/Listed in place}” . My résumé outlining my skills, experience, and credentials is enclosed for your review.

My past work experience has shaped me into an Operations Manager with skills in Call Center Operations and staff training and development servicing a wide array of global corporations. I am confident that my ability to manage daily operations, with strong communication and organizational skills will produce best results for your establishment.

A few of my past accomplishments include:

• Provide strategic direction for overall operations activities within the SRC including workforce scheduling, recruitment and training, and improvement of key performance indicators.
• Leverage focus on compliance with standard practices and processes across the call center and implement best operational practices and process improvement methods to achieve SLA and work order goals.
• Perform quality audits, develop and review performance reports, identify areas for improvement, and implement measures to increase performance levels and goal objectives.
• Performed all evaluations for direct reports and verified all staff were adequately training and focused on company service and support.

I am certain that I will exceed your expectations and look forward to joining”{Company Name}” . I will be in contact with you shortly to further clarify my ability to contribute to your organization. If you have any questions or other items to discuss, please contact me at the above e-mail address or phone number; I would love to schedule a face-to-face meeting with you. Thank you for your time and consideration. I look forward to speaking with you soon.

Sincerely,

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