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OPERATIONS MANAGEMENT

Accomplished and dynamic professional consistently recognized for effective operations management, who has demonstrated the ability to lead diverse teams of professionals with a strong commitment to serving the needs of the individuals. Results-oriented and dependable individual possessing strong familiarity and understanding of various community resources, able to develop strategic partnerships to support community development programs, backed by solid credentials and equal strengths in program, personnel and case management. Skilled in developing and implementing effective counseling programs. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent interpersonal, verbal and written communication skills proficient in building good communication channels across multiple sectors while maintaining a portfolio of contacts.

Core Competencies
Quality/Risk Management • Financial Management • Entrepreneurial Leadership • Infrastructure Development
Crisis Management • Project Management • Organizational Development & Leadership • Staff Development
Public & Media Relations • Client/Customer Relations • Process Improvement • Conflict Resolution

PROFESSIONAL EXPERIENCE

Alzheimer’s Association, Chicago • IL 2009 – Present
Care Consultant
Served as professional Care Consultant, administered nationwide Alzheimer’s disease and related dementia. Managed help line system and provided supportive clinical counseling skills in listening, assessment, empathy, advocacy, negotiation, referral and closure for individuals and families. Conducted health screening or evaluations, diagnostic intakes and strategic crisis intervention counseling. Collaborated with diverse community members and medical professionals to market association programs and services. Secured key referral sources to build credibility and ensure organizational prosperity. Served as an advocate and initial point of contact to clients and staff members. Managed and handled complex patient cases.

Oak Park Healthcare Center, Oak Park • IL 2008 – 2009
Clinical Director of Social Services
Supervised daily operations of the facility. Ensured quality and effectiveness of social service departmental operations, ensured compliance with internal and external state or federal regulations and standards. Worked with the Interdisciplinary Team to ensure all administrative and clinical operations are performed effectively and at optimum capacity. Ensured effective clinical, personnel, contractual and organizational management decisions are made. Developed a working environment, which continuously seek ways to improve current practices and procedures, both clinically and organizationally. Provided analytical and strategic restructuring, development and implementation of departmental policies and procedures to enhance overall services and program quality. Assisted in identifying medical and psychosocial needs of the geriatric and mentally ill populations. Planned and organized group counseling and state funding for Subpart S residents. Directed MDS/mental assessments and psychosocial evaluations. Promoted organization by providing workshops, seminars and presentations to fellow physicians and collaborative medical facilities for various personnel psychosocial education. Steered facility wide in-services related to residents rights, abuse, cultural sensitivity and conducted abuse investigations to report to Illinois Department of Public Health.

Sinai Mile Square Community Mental Health Center, Chicago • IL 2008
Psycho-Therapist
Responded to fluctuating caseload of individuals, couples, families and groups to assist in resolve a variety of psychological and emotional issues. Utilized theoretical models to develop individualized treatment plans and other various non-medical based treatments to resolve client’s thought processes, feelings and behavior, understand inner conflicts and create alternative to deal with, and alleviate distress. Served as lead facilitator of intakes, assessments, diagnoses and clinical treatment of diverse individuals suffering from substance abuse/addiction, mental/emotional health issues, depression, suicidal tendencies, domestic violence, grief/loss, stress and deficient daily living.
Teambuilders Counseling Services, Clovis • NM 2004 – 2007
Lead Contract Mental Health Therapist
Served under the Chief Executive Officer, assessed adults, identified goals, developed person centered plans for treatment/services, implemented treatment/services, and linked and coordinated with community services on behalf of the adult and family. Delivered individual and family therapy and case management, in office, home and community settings. Worked with internal and external services and community programs/resources. Managed newly developed adult division of non-profit agency to ensure gradual operational efficiency. Developed clinical program, standards evaluation, continuous quality improvement, and preparation for state or federal accreditation. Managed program planning and implementation for clinical and prevention services to optimize quality, efficiency, and cost effectiveness. Ensured service delivery system is in line with billing system to ensure integrity and prevent agency liabilities. Trained staff on direct service procedures current with best practice standards, funding and accreditation requirements to strengthen cohesiveness, improve performance and effective contribution to agency. Interacted with legal resources related to direct service provision. Managed client grievance process and response. Represented agency to outside organizations, including coalitions, non-profit entities and health service professionals in the establishment and integration of multiple, diverse procedural guidelines and regulations.

EDUCATION AND CREDENTIALS

Master of Arts
Eastern New Mexico University, Portales, New Mexico

Bachelor of University Studies
Eastern New Mexico University, Portales, New Mexico

CERTIFICATIONS

Credentials of Ordination, 2002
Basic Critical Incident Stress Management, 2004
Provision of Skills Training Groups, 2009
Dementia Basics & Advanced Care, 2012

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