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The sample below is for Collections Customer Service Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Collections Customer Service Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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Multifaceted and results-oriented professional with extensive experience in collection, customer service and operations management demonstrating consistent achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills Dependable with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. A team player with effective interpersonal and communication skills, adept at driving customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.

Core Competencies
Organizational Leadership • Process/System Improvements • Sales & Marketing • Collections • Client Relations
Staff Training & Development • Account Management • Business Development • Customer Service • Team Supervision


Advantage Rent a Car, Burbank • CA 5/2012 – Present
Rental Agent/Customer Service Representative
Marketed and handled selling of company services and products. Delivered positive rental experience to customers while accurately presenting, coordinating, and processing rental transactions. Ensured sales goals are exceeded for the location. Handled customer inquiries and request, ensured resolution is provided in a timely manner to ensure customer satisfaction. Developed and maintained current knowledge of all products or additional services available to the customer.

Rent For Less Car Rental, Pasadena • CA 2005 – 2011
Branch Manager
Commissioned employees to specific duties. Inspected merchandise to ensure correct pricing, presentation and function as advertised. Delivered customer service by greeting and assisting customers and responding to customer inquiries and complaints. Supervised employees engaged in sales, inventory-taking, reconciling cash receipts or performing services for customers. Trained staff on handling difficult and complicated sales. Cleaned and organized shelves and displays and performed selling of merchandise. Implemented safety, health, and security rules. Monitored sales activities to ensure all customers receive satisfactory service and quality goods. Organized and prepared work schedules and maintained records of employees’ work schedules and time cards. Executed policies, goals, objectives and procedures to the department. Maintained inventory stock and reorder when needed. Hired, trained and assessed personnel in sales or marketing establishments promoted or fired workers when appropriate. Evaluated inventory and sales records and prepared reports for management and budget departments. Consulted with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Created budgets, authorized payments, and merchandise returns. Reviewed products purchased for resale or received for storage to assess the condition of each product or item. Projected consumer demand and determined type and amount of goods to be sold. Maintained records of purchases, sales and requisitions. Created advertising campaigns and sales promotions, and prepared merchandise displays and advertising copy. Established pricing policies for merchandise, according to profitability requirements. Developed credit policies and operating procedures. Trained New Hires on TSD.

Sears Roebuck, Chatsworth • CA 2003 – 2005
Customer service Agent/Collections Agent
Handled collection of payments on past due bills. Created list of collectables and organized according to severity of delinquency. Utilized credit bureau information, background checks, loan documents and other paperwork or databases to locate customers. Handled skip tracing utilizing computer systems. Notified clients of overdue accounts and amount owed. Reviewed terms of sale or loan documents. Ensured all customer information is correct, including phone numbers and addresses. Communicated with customer and determined if debt can be collected. Established repayment plans and new terms of sale. Proposed advice or refer customers to debt counselors. Dispatched statements of delinquencies to credit bureau. Initiated repossession proceedings or hand over account to law practice that specializes in debt collection. Removed debt records for paid accounts or deceased debtor and coordinated information to credit bureaus. Practiced federal and state laws dealing with debt collection. Prepared reports for management.


Therapeutic Living Centers for the Blind, Reseda • CA Care Giver 2003 – 2005

Therapeutic Living Centers for the Blind, Reseda • CA Customer Service Representative start-end-date


Bachelor of Science in Business Management, on going
University of Phoenix

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