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COMMUNITY MANAGER

Accomplished and dynamic professional, consistently recognized for effective property management with solid history of success, including oversight of real estate properties. A highly dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions, with working knowledge of the principles and techniques of effective supervision and training. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Dependable with acknowledged reputation for integrity, sound business acumen and versatility in adapting to new roles, tasks, applications, and environments. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies
Account Management • Organizational Leadership • Customer Service • Sales & Marketing • Negotiation & Representation Skills • HR & Administrative Functions • Staff Development & Training • Client & Vendor Relations

PROFESSIONAL EXPERIENCE

Camden Development Inc., Lawrenceville • GA 4/2003 – 9/2012
Community Manager
Performed all phases of financial management including budgeting, controlling expenses to maximize income. Prepared monthly variance reports and projected quarterly NOI. Interviewed, hired and trained personnel needed to maintain a full community staff. Coached, mentored and motivated staff to maximize productivity, increase efficiency and exceed company goals. Collaborated and communicated with corporate staff, residents, vendors and associates to resolve conflict/issues and establish positive relationships.
KeyHighlights:
• Successfully served as Camden Mentor since 2007 and graduated at Camden University as Community Manager in 2008.
• Generated rental income increase of 6.2% YOY through June 2012.
• Increased NOI by 8% through for the second quarter 2012.
• Received Excellent rating on internal audit for the second quarter in 2011
• Received Accident Free Safety Awards in 2008, 2009 and 2010.
• Received Award for lowest team turnover in Atlanta Region in 2011.
• Best customer service in Atlanta Region year to date through July of 2012.

AIMCO and Archon Residential, Austell • GA 12/1998 – 4/2003
Property Manager
Collaborated with AIMCO and facilitated sale of community to Archon Residential. Hired, trained and coached staff and personnel. Mentored new managers and assisted district manager in creating budgets. Prepared and assisted district manager with variance reports. Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, maintaining and securing premises.
KeyHighlight:
• Increased occupancy rated from 87% to 96% and raised market rents by 6% in first 6 months of 2001.

Trammell Crow and Gables Residential, Atlanta • GA 12/1991 – 12/1998
Leasing Manager/Business Manager/Community Manager
Created and implemented sales and marketing strategies to increase sales. Collaborated with leasing manager. Handled resident concerns and provided resolution in a timely manner to ensure customer satisfaction. Handled negotiation for contract renewal, collections, and postings and depositing rental payments. Created budgets and financial reports including monthly variance reports and projections. Interviewed, hired and trained new team members.
KeyHighlight:
• Achieved 95 % occupancy on 1017 unit community in the Emory area.

EDUCATION AND CREDENTIALS

Concentrated studies in Business Administration
Georgia State University, Atlanta, GA

A.A. Business Administration, 1983
Clayton State University, Morrow, GA

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