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COMPLIANCE/HR

Multifaceted and goal-oriented professional with valuable experience in Human Resource, including experience in legal compliance, employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, records management, audits and HR policies and procedures. Highly organized and detailed adept at providing administrative direction and office operational strategies critical to organizational success with proven ability to thrive in busy environment with positive results. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Well-developed interpersonal skills coupled with outstanding verbal and written communication skills, able to establish and maintain productive relationships across all organizational levels.

Core Competencies

Organizational Leadership • Employment Law • HR Policies & Procedures • Staff Recruitment & Retention • Staff Management • Employee Relations • Business Development • Strategic Planning & Implementation • Staff Training & Development • Customer Service • Operations Management • Client Relations • Policies & Procedures Compliance

PROFESSIONAL EXPERIENCE

Geoff Gray Corporation, Salem • NH 2011 – Present
Compliance Manager
Ensured company and subsidiary companies comply with all laws and regulations regarding operations. Ensured all employees and management are committed to maintain regulatory compliance. Handled all aspects of the recruitment process, interviewed, and conducted pre-employment screening, background checks and personality tests to new employees. Completed employment paperwork including contracts, non-disclosure agreements, W-2’s and I-9’s. Researched, created and maintained Compliance Manual required by regulation changes. Coordinated with management, determined required functionality, analyzed processes and workflows, and created and maintained compliance workflows, narratives, and system changes. Implemented policies/procedures, processes, disclosures, tools and other documents required to ensure compliance with applicable laws and regulations for the dissemination of information and control infrastructure to personnel. Reviewed and ensured loan files are in line with all applicable laws, regulations and regulatory issues. Assisted business unit personnel on compliance issues. Created compliance risk matrices. Researched and assisted management in handling external/internal audit inquiries, reports and customer complaints. Completed and filed documents with the Secretary of State, Division of Banks and Financial Regulatory Agencies on corporations. Managed all finance and business license compliance and submitted annual reports to both State and Federal Governments.

Global Acceptance Credit Company, Arlington • TX 2004 – 2010
Legal Department Supervisor
Hired, trained and monitored employee attendance, evaluated performance and coordinated workflow of legal staff. Created and revised policies and procedures to comply with legal requirements. Developed and enforced best practices, procedures, guidelines and goals for contract network attorneys and legal department personnel. Collaborated with upper management, advised and counseled on litigation and other legal matters. Drafted, assessed, and modified documents and advised management on progress and results of court cases. Selected outside legal counsel to handle cases placed nationwide, facilitated daily operations of legal department, supervised support staff and ensured compliance with regulations. Handled departmental budget, established attorney relations and oversaw case assignments. Distributed workloads equally to all employees. Developed and tested databases used for collecting data. Researched, collected and created data for databases. Documented and created data charts for presentations. Coded variables from original data and performed statistical analysis on data.
KeyHighlights:
• Successfully increased gross revenue recoveries by 60%–75%, doubling revenue each year.
• Decreased departmental costs from 88% to 43% in 1 year.
• Exceeded monthly delinquency and loss recovery goals by 18%.
• Successfully maintained communications between department leaders and staff to quickly resolve conflicts.
Nationwide Credit, Inc., Phoenix • AZ 1997 – 2004
Legal Department Collection Manager
Managed all aspects of recruitment, training and performance evaluation. Handled 10 employees and provided legal research and recommendations to upper management. Created policies and procedures and revised legal documents. Ensured compliance with company and legal regulations resolved complicated disputes and maximized staff productivity. Assisted in creating budgets, advised management on applicable new laws and selected legal counsel to handle nationwide cases. Handled legal and regulatory inquiries and complaints including negotiation and settlement of lawsuits filed against clients. Supervised 165 attorneys in 50 states, ensured client and corporate requirements are consistently met.
KeyHighlights:
• Awarded Manager of the Month 32 times and Manager of the Quarter 8 times for performance excellence.
• Increased legal department’s gross collection recoveries from $600K to $1.5M.
• Successfully increased production by 42.7% by monitoring processes and identifying opportunities to streamline procedures.
• Successfully developed and retained employees, achieving turnover rate of less than 1%
• Successfully created and implemented department procedure manual.

Fitness Planet, Phoenix • AZ start-end-date
Lawyer/Owner
Owned and operated a small gym consisting of nine employees. Determined staffing requirements and interviewed, hired and trained new employees and oversaw personnel processes. Coordinated with employees in resolving general issues. Handled employee payroll, benefits, and compensations. Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Directed and coordinated organization’s financial and budget activities to fund operations maximize investments and increase efficiency.

Employer Name 1995 – 1997
Litigation Paralegal and Notary
Researched and prepared legal documents, letters, dispute responses, contracts, and promissory notes. Assessed data, provided resolutions to problems and cases, maintained case files, and filed pleadings. Created schedules for depositions, trials, and hearings in Small Claims Court.
KeyHighlight:
• Successfully evaluated, resolved, and managed case files, minimizing loss.

Prudential Overall Supply, Phoenix • AZ 1986 – 1995
Linen Supply Room Supervisor
Managed and coordinated activities for workers storing linens and wearing apparel, assembling loads for driver, sales route managers, and maintaining stock in linen supply establishments. Assigned duties to workers. Performed inventory on stocks including table linens, bed sheets, towels, and uniforms. Collaborated with superintendent, plant manager, laundry department supervisors for replacement of articles in short supply. Counted articles in loads for driver and sales route managers, ensured correct quantity specified on load sheet. Coordinated with superintendent, driver, sales route managers and customers to resolve complaints. Interviewed employees to resolve internal complaints and grievances. Handled workers attaching labels and emblems, repairing, and altering linens and wearing apparel. Purchased supplies and uniforms.

EDUCATION AND CREDENTIALS

Master of Business Administration, 2004
University of Phoenix, Phoenix, AZ

Bachelor of Science, Justice Studies, 2001
Arizona State University, Glendale, AZ

Associate of Arts, Paralegal, 1995
Academy of Business College, Glendale, AZ

CERTIFICATIONS

Lexis Nexis Risk; Information Analytics Group & Management Enhancement Training

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