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COMPUTER STAFF PROFESSIONAL AND SYSTEM ANALYST

Accomplished and dynamic professional with solid and diverse experience in with solid and diverse experience in designing, developing and providing support of applications. Proficient in computer hardware, software, servers, security system and other peripherals with updated knowledge in current technologies in networks and equipment, and other cutting-edge applications. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly dependable in delivering effective issue resolution and user technical support utilizing various system, with strong ability to assimilate job requirements, and successfully implement and complete projects. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

Organizational Leadership • Critical Path Analysis • Performance Improvements • Quality Control • Project Management • Software/System Implementation • Research & Analysis • Technical Support • Diagnostics & Troubleshooting • Technical Writing/Proof Reading/Editing • Electronic Computer Systems • Process/RISK Management • OSHA / Regulatory Compliance

PROFESSIONAL EXPERIENCE

United Space Alliance, LLC – Kennedy Space Center 6/1996 – 7/2011
LPS (Launch Processing Systems Test Conductor)
Established procedures in MAXIMO for the installation, use, and troubleshooting communications of hardware and software. Reviewed Kennedy Integrated Control Schedule (KICS) for shift activities for assigned KSC area. Determined and resolved oversight and conflicts. Scheduled support for LPS identified resources in KICS. Managed Master console to coordinate LPS resources as directed by NASA Launch Team. Performed prelaunch briefing to ensure LPS readiness for launch to include support to tests/milestones. Created and maintained procedures and checklist to ensure consistent quality support to customers. Attended safety walk downs of assigned areas and reported discrepancies to management. Ensured all safety procedures and policies are applied as outlined in Department Safety Manual. Created and updated daily time tagged log entries and reported anomalies to management. Maintained security clearance, area permits and certifications required for performance of assigned tasks.

Lockheed Martin Corporation – Kennedy Space Center • FL 9/1994 – 6/1996
Senior System Analyst
Assisted staff and users in resolving computer related problems including malfunctions and program problems. Prepared reports defining problem, evaluation and possible solutions for management. Developed installation, use, and troubleshooting procedures of communications hardware and software. Utilized and modified existing software to meet specific needs. Collaborated with other engineers, systems analysts, programmers, technicians, scientists and top-level managers in designing, testing and evaluating systems.

Grumman Technical Services – Kennedy Space Center • FL 11/1983 – 9/1994
Management System Coordinator
Reviewed forms and reports, consulted with management and users regarding format, distribution, and purpose, and identify problems and improvements. Developed, evaluated, recommended, and approved changes of forms and reports. Identified needed computer software and hardware to set up and alter system. Tested, maintained, and monitored computer programs and systems, coordinated installation of computer programs and systems.

Computer Science Corporation – Kennedy Space Center • FL 7/1980 – 11/1983
Technical Data Analyst
Managed daily performance of computer systems. Coordinated with staff, users, and management to establish requirements for new systems and modifications. Entered commands and observed system functioning to verify correct operations and detect errors. Entered commands and observed system functioning to verify correct operations and detect errors. Handled and resolved users’ inquiries regarding computer software and hardware operation.

EDUCATION AND CREDENTIALS

Diploma in Human Resource, 10/2012
Alison

BS in Data Processing/AS in Business Management, 1977
Jones College, Jacksonville, FL

CERTIFICATIONS

Certificate of Course Completion Program Management, 5/2012
Villanova University, Tampa, FL
Over 35 hours of Program Management Training

MCP certification # 1869694, 5/2000
Kieser University, Port St Lucie, FL

CPR Certified

SECURITY CLEARANCE

CSTAR Community Space Transition and Revitalization
OPM/Homeland Security-NACI Certification (National Agency Check with Inquiries)

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