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CORPORATE TRAINING/HUMAN RESOURCES CO-ORDINATOR

Multifaceted and goal-oriented professional with valuable experience as Human Resource Coordinator, including experience in employee recruitment, staff training and development, HR policies and legal compliance and providing corporate training within restaurant group. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and provide excellent customer service to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies
Organizational Leadership • Training Coordination • Project Management • Staff Recruitment • HR Policies & Procedures
Client Relations • Strategic Communications • Payroll Administration • Sales & Marketing • Process Improvement Planning/Scheduling • P&L Analysis • Strategic Planning & Implementation • Brand Development

PROFESSIONAL EXPERIENCE
Stinking Rose Inc. 2/2012 – Present
Position Held
Handled three restaurants including The Crab House at Pier 39, Boboquivaris and the Franciscan Crab Restaurant. Handled recruitment of personnel, interviewed, hired and provided training to new staff. Created and implemented schedule for staff. Handled payroll and employee compensation, explained compensation packages to employees including benefits and compensations including unemployment claims. Ensured compliance to employment and labor law. Managed invoicing and controlled food and liquor cost, ensuring all purchased items are within budget. Assisted in developing staffing levels to improve guest service, check average, and guest feedback via OT and Yelp reports. Collaborated with Owners to redesign, re-price and re-develop menu.
KeyHighlights:
• Successfully ran multiple units at over $100 per unit
• Increased Comp Sales by over 10%
• Reduced Overtime and Wage compliance by 40%
• Successfully maintained Food and Liquor Cost under budget seven periods out of seven.
The Elephant Bar Global Grill & Wok Kitchen 1999 – 2012
Position Held
Handled multiple locations over three states including stores in Dublin, Cambell, Fremont, Cupertino, Plaon, Chandler, Fremont and Concord. Performed Human Resource functions, hired and trained new employees. Handled payroll, created budget and managed P&L. Handled brand development for nine to more than 45 stores. Managed maintenance of entire facility. Performed external and internal marketing to promote brand awareness and increase sales. Performed hourly training (FOH&HOH) and handled all levels of management. Created and developed menus and ensured quality of product and services. Collaborated with Corporate training department to improve training materials for both hourly and management levels staff.
KeyHighlights:
• Successfully opened several new Elephant Bar in multiple states.
• Increased company sales from 3% to 6% year after year in all units
• Improved profitability-managing cost including food, liquor and labor costs, and all P&L line items by over 10-18%.
• Successfully coordinated over 20 complete menu changes including a brand overhaul in 2008.
• Successfully developed, trained, and certified over 700 hourly staff (FOH&HOH), 100 Trainers, 50 Managers, 15 General Managers, 20 KM’s and three District Managers.
• Improved customer service, coordinated with multiple social media and industry programs including SMG, Yelp, Facebook, Foursquare.

EDUCATION AND CREDENTIALS

Degree Title, Year Graduated
University Name, State

CERTIFICATIONS

Certified -Manager- Food handler
Gold of the Desert Kings-Certified

PROFESSIONAL AFFILIATIONS

Linkedin

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