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The sample below is for a Customer Service – Business Administration Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service – Business Administration Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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CUSTOMER SERVICE – BUSINESS ADMINISTRATION

Administration and Customer Service specialist with strong experience in administrative functions, account management and providing superior client service and support. Highly adaptable, able to quickly learn new procedures and processes, and effectively adjusts to changes in schedule, team structure, assignment parameters, and organizational objectives. Offer a sound work ethic, integrity, initiative, resourcefulness, consistency, and focus in achieving both short- and long-term goals and business objectives. Adept at managing highly confidential and sensitive records, and able to provide unparalleled client service and support.

Core Competencies
Administrative Management • Account Management • Reporting • Client Relations/Retention
Technology Savvy • Communications • Data Entry • Efficiency Enhancements • Customer Service/Satisfaction

CAREER SKILLS AND HIGHLIGHTS

• Provided critical oversight for cost containment strategies for the design, ordering and pricing of store merchandise.
• Fostered key vendor relationships that garnered increased savings on merchandise purchases and updates on all possible sales and promotions available.
• Provided detail-oriented Inventory Management, verifying all inventory was stocked and/or purchased to keep all advertised articles available for sale.
• Assist team members with queries as necessary in all customer inquiries and answered all customer questions concerning retail merchandise.
• As Director of Information Systems, provided critical analysis of hardware and software systems, and developed and managed all infrastructure conversion projects.
• Awarded Employee of the Year twice by Prime Capital Corporation.
• Successfully supervised and trained all Account Support Representatives, and coordinated in-house and offsite training sessions.
• Served as liaison between customer and sales staff, and managed all facets of the call center, keeping track of all calls and resolution response.
• Recipient of Illinois PTA Distinguished Service Scroll, Achievement Award and Life Membership Award.

PROFESSIONAL EXPERIENCE
PTA School Store Committee 1999 – Present
Chairperson/Volunteer

Prime Capital Corporation, Rosemont • IL 1990 – 1994
Director of Information Systems
Business Systems Analyst

BHIS, Downers Grove • IL 1983 – 1989
Customer Support Representative
Technical Writer

EDUCATION & CREDENTIALS
BS, Management Information Systems
Elmhurst College, Elmhurst • IL – 1984

TECHNICAL SKILLS
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Publisher

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