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The sample below is for a Customer Service — Administration Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service — Administration Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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CUSTOMER SERVICE — ADMINISTRATION

Innovative, creative, and seasoned business professional with a proven track record in managing administrative service and support operations while driving company growth and providing superior customer service and support initiatives. Experienced customer-centric professional recognized for building strong client and customer relationships while leveraging excellent administrative support skills to achieve business success. Capable business professional skilled in sound business processes, revenue goals and optimizing business objectives.

Core Competencies

Public Relations • Project Management • Customer Service/Support • Negotiations • Communications
Vendor Relations • Process Improvement • Process Streamlining • Customer Acquisition/Retention
Operations Improvement • Profit & Volume Growth • Cost Containment Strategies • Staff Leadership

PROFESSIONAL EXPERIENCE
Cannon Cochran Management Services, St. Louis • MO 2000 – Present
Supervisor
Oversee superior customer-centric service for numerous clients, strategically developing clients’ yearly budgets while mitigating loss and providing overall assistance regarding Risk Management initiatives, and close collaboration with clients ensuring cost controls measures were met. Provide conflict resolution initiatives responding to client inquiries, conduct individual claims compensatory decisions, and approve or deny insurance claims. Conduct special investigations on all assigned claims, review medical notes, and manage catastrophic claims, providing focused attention on clients’ needs and provide assistance as appropriate.
Key Highlights:
• Improved audit scores by 10%, and implemented cost effective measures with vendors.
• Saved minimum of 20% on medical costs services, and effectively maintained low cost of catastrophic claims by efficient claims handling and strategic vendor negotiations.
Sedgwick CMS, Inc., St. Louis • MO 1997 – 2000
Senior Claims Representative
Effectively and efficiently evaluated, investigated and adjusted claims appropriate with established MO, IN, and OK guidelines and laws, accurately audited medical, legal and miscellaneous invoices related to reported claims, authorized claim payments, and negotiated settlements in accordance with client authorization. Provided key assistance in selection and supervision of defense attorneys, created reports, and maintained compliance with service standards. Obtained Oklahoma licensing for company’s insurance compliance.

ADDITIONAL EXPERIENCE
(Details available upon request)

Claims Adjuster – Insurance Claims Overload, St. Louis, MO

EDUCATION AND CREDENTIALS

B.S., Business Management
Capella University, Minneapolis • MN – Expected 2012
A.A., Sociology
Richland Community College, Decatur • IL

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