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CUSTOMER SERVICE / ADMIN ASSOCIATE

Multi-faceted and service-focused professional with a valuable track record in various functions in Radiology and Health Care Management, Customer Service, and Administrative fields. Highly reliable and efficient with a valuable track record in achieving organizational goals and delivering excellent customer service with proven ability to thrive in busy environment. Accustomed to working with multidisciplinary teams and other health professionals, capable of managing heavy daily patient volume, perform various administrative roles, and still able to provide reliable care to patients. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities as well as working on own initiative.

Core Competencies
Customer Service • Healthcare Administration • Patient Care & Assessment • Radiography • Administrative Functions
Documentation/Medical Records • Scheduling/Time Management • Policies/Procedures Compliance

PROFESSIONAL EXPERIENCE

Parkland Health & Hospital System • Dallas, TX 07/2008 – 06/2012
Radiology/CAT Scan /Interventional Radiology/MRI Technologist
Assisted radiologist in performing interventional vascular, neurological, diagnostic and therapeutic invasive services. Performed diagnostic radiographic procedures including neurological and cardiac MRI studies.

Northwest Hospital • Randallstown, MD 06/2006 – 07/2008
Radiology/CAT Scan Technologist
Performed patient care on newborns, infants, children, adolescents, adults and geriatric patients. Managed hospital electronic medical record systems. Conducted diagnostic radiographic and fluoroscopic procedures.

Baltimore Imaging • Catonsville, MD 03/2006 – 06/2006
Radiology Technologist
Performed diagnostic radiographic procedures in an outpatient-imaging center serving adolescents and adults. Developed and maintained productivity reports on the number and type of procedures performed.

U.S. Army • Fort Gordon, GA 02/2003 – 01/2006
Radiology Technologist
Deployed to Afghanistan to provide trauma care, routine diagnostic procedures and CAT scans in a combat zone. Worked closely with physicians and surgeons in operating room.

Doctor’s Care • Columbia, SC 10/2002 – 02/2003
Radiographic Technologist
Handled patient intake, delivered medications and immunizations in an urgent care center. Performed diagnostic radiographic and orthopedic procedures.

U.S. Army, Washington • District of Columbia 03/1998 – 09/2001
Personnel Services Specialist
Provided customer and human resource services. Handled finance, promotions, troop movements and training, and in processing of all incoming personnel.

EDUCATION AND CREDENTIALS

Behavioral Studies, 06/2003 – 08/2004; Georgia Military College – Martinez, GA

Radiographic Technologist, 01/2002 – 01/2003; Academy of Health Sciences – Ft. Sam Houston, TX

LICENSE/CERTIFICATIONS
CPR Certification, since 02/2002; last certified – 02/2012
Medical Radiologic Technologist License #94818; Texas Department of State Health Services, 04/2008
National Registry I.D. #391182; The American Registry of Radiologic Technologist, 12/2005

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