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The sample below is for a Customer Service Agent Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service Agent Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE

Dynamic and efficient with extensive experience managing in customer-driven and dynamic industries and recognized success in customer service functions with proven ability to work effectively with positive results. Highly motivated and efficient with a valuable track record in achieving organizational goals and delivering world-class customer service with proven ability to thrive in busy environment with positive results. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Customer Service • Client Relations Management
Sales & Marketing • Administrative Functions • Time Management

PROFESSIONAL EXPERIENCE

American Airlines 1995 – Present
Customer Service Agent
Implemented ticketing procedures. Promoted and sell air travel, provided travel information and completed reservations for passengers. Assisted passengers with their travel needs, quoted fares, provided flight information and resolve difficulties associated with a passenger’s travel. Handled selling, revision and refunding of travel packages. Ensured the comfort and safety of all passengers. Provided excellent customer service at all times. Answered questions on schedules and fares. Maintained customer records by updating passenger information. Resolved customer problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction. .

Jennifer Convertible Sofa and Fine Home Furnishing 1992 – 1995
Sales Representative
Advised customer regarding purchase and sale of home furnishings. Handled selling of lamps, end tables, and chairs. Established and developed relationships with both new and existing customers to encourage new and repeat business opportunity. Maintained showroom and coordinated delivery appointments. Explained different customizable features. Presented solutions to customers including price, credit terms, accurate sales contracts, estimated time of delivery based on delivery schedules.

Egghead Computer Software 1988 – 1991
Sales Representative
Recognized the needs of the consumer and provided detailed information on technical specifications of the computer hardware/software offered by the company. Created spreadsheets for the store. Provided excellent customer service in order to ensure repeat business. Demonstrated products and show consumers how to maximize their features. Explained different customizable features. Discussed warranties and replacement parts. Advised customers on technical matters and recommended appropriate computer configurations. Ensured quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes.

EDUCATION AND CREDENTIALS

Degree Title, Year Graduated
University Name, State

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