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The sample below is for a Customer Service and Administrative Support CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Customer Service │ Administrative Support

Problem-Solving……Analytical…….Detail-Oriented…….Confidential…….Organized

Analytical and detail-oriented Customer Service oriented Administrative Assistant with a proven track record for producing quality service and support within strict timelines. Demonstrate transferable skill sets and excellent communication, organizational, time management, and problem solving skills. Efficiently manage a diversity of business and administrative functions in a fast-paced deadline-driven environment. Skilled problem resolution expert, able to pinpoint root cause of difficulties and resolve within a timely manner. Exercise independent judgment, decision-making abilities, and a high level of confidentially with a “can do” attitude and a “will do” mindset.

EDUCATION / CERTIFICATIONS
B.S., Business Administration – Eastern Nazarene College (Currently attending)
A.A., Early Childhood Education – Urban College Of Boston, Boston, MA
CDA – Child Development Associate Certificate

RELEVANT EXPERIENCE
 Direct all aspects of day-to-day operations for a successful small business entrepreneurial endeavor.
 Verify all federal, state and county regulatory compliance initiatives.
 Maintain detailed client records, documenting enrollment, medical and emergency contact information.
 Create menus in accordance with Federal School Lunch Program guidelines.
 Manage conflict resolution issues between children and discuss any concerns from parents and guardians.
 Accurately processed conversions of foreign currency and travelers checks to American currency and American into foreign.
 Received incoming phone calls from multiple branch tellers and provided accurate quotes on net asset value rates for foreign currency.
 Performed communications to Foreign Banks for verifications of bank drafts, and generated daily reports.
 Provided informational support from incoming phone calls from brokers or shareholders requesting redemptions, transfers, or reinvestments of dividends on IRA’s or other types of mutual fund accounts.
 Processed changed of beneficiaries or other maintenance on accounts, and performed quality checks on account specialist processed transactions.
 Provided assistance to shareholders/potential shareholders requesting Net asset values on particular stocks, prospectus or fund fact information on one of the many mutual funds that were handled by the company.
 Processed address changes and other miscellaneous maintenance on existing accounts, prepared new account applications, and sorted and labeled transactions for scanning.

WORK HISTORY
Director/Provider – World Family Childcare, Boston, MA 2002 to Present
Foreign Exchange Representative – Fleet Bank Dorchester, MA 1999 to 2001
Account Specialist II – Boston Financial Data Services – Quincy, MA 1998 to 1999
Customer Service Representative – Boston Financial Data Services – Quincy, MA 1997 to 1998
Processor – Boston Financial Data Services – Quincy MA 1996 to 1997

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