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The sample below is for a Customer Service and Branch Manager CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Customer Service │Branch Manager

Dynamic, focused and energetic Customer Service and Support professional with demonstrated experience overseeing infrastructure support initiatives, providing customer service efficiencies and operational management initiatives. Demonstrate a proven track record of calming presence under fast-paced, high-demand environments, working both independently and as part of a team. Exhibit a detail-oriented focus, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, conflict resolution, and customer-centric administrative support. Demonstrate expertise as liaison between teams and clients, and able to communicate with a variety of personalities with professionalism and courtesy. Fluent in English and Farsi.


 Customer Service/Satisfaction
 Branch Management
 Budgets/Reporting
 Accounting Audits
 Inventory Cash Management
 Procurement
 Multilingual
 Regulatory Compliance

Branch Manager – InTouch Credit Union, Herndon, VA 2007 – 2008 / 2009-Present
 Oversee all daily operational management for busy Credit Union, providing best-in-class service and efficient quality member support.
 Manage all budget development initiatives and strategically provide cost containment measures to manage expenses.
 Create and maintain banking reports and provide detailed records of all cash and non-cash related branch supplies.
 Verify that all regulatory compliance measures are adhered, and that all policy and procedures are being met.
 Conduct periodic audits that include branch accounting audits that ensure complete compliance.
 Successfully monitor and maintain branch inventory and supplies while maintaining fiscal cost containment controls.
Branch Supervisor – Orange County’s Credit Union, Mission Viejo, CA 2008 – 2009
 Supervised all day-to-day activities of branch operations and provided professional and efficient member service, and promoted credit union products and services.
 Ensured branch operational integrity and performed all internal operational audits.
 Developed branch annual budget, ordered and maintained all branch cash and non-cash related inventory within the budget guidelines and limits.
 Accurately maintained all accounting related records that ensured a balanced budget, and complied with all Credit Union’s policies, procedural guidelines, and service standards.
 Effectively anticipated, identified, and resolved escalated issues that could escalate and affect member relations.
Assistant Branch Manager – SunTrust Bank, Fairfax, VA 1991 – 2000
 Provided work related guidance and assistance to staff of 8, and promoted superior customer service.
 Prepared financial reports, performed operational audits, and maintained branch inventories and records for all cash and non-cash related supplies.
 Conducted branch meetings, and ensured all policies and procedures were adhered.

B.A., Organizational Communications- George Mason University  1998

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