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The sample below is for a Customer Service and Call Center Training Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service and Call Center Training Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE / CALL CENTER TRAINING

Dynamic and goal oriented professional with strong working background of assessing employee’s training needs, learning competencies and progress, and ability to deliver sales training that focuses on up-selling and cross-selling in a call center setting. Strategic thinker and effective decision-maker recognized for ability to support productive teams and meet operations and customer service goals while ensuring execution of all quality and corporate operations policies. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies
Organizational Leadership • Customer Care Management • Call Center Training & Development
• Sales & Account Management • Quality Assurance • Client Relations • Staff Supervision & Development

PROFESSIONAL EXPERIENCE

Bank of America, Dallas, TX 12/2011 – Present
Personal Banker
Handle selling and client training of BOA financial products including credit cards, cd’s, IRA’s, and loans. Respond to customer inquiries and concerns. Opened deposit accounts and processed loan applications.
• Review and process consumer loan/credit line requests. Quote rates, terms and programs for loan customer requests.

Delta Air Lines, Inc., Dallas, TX 02/2011- 12/2011
Reservation Support Representative
Provided exceptional customer service to Delta Airlines passengers, including the elite passengers and sky team partnerships. Coordinated with Delta care team, and handle solicitation of plane fares.
• Arranged travel for businesses, travel agents, and military.

Wells Fargo Bank, Dallas, TX 08/2010 – 01/2011
Banker Coach Trainer
Train personal Bankers in branch locations for upcoming products, services and sales training. Oversaw performance of phone bankers’ calls during 6-week new hires training.
• Assisted phone bankers in handling escalation calls. Maintain adherence of sales, and AHT goals.

Airtran Airways, Atlanta, GA 03/2009 – 06/2011
Flight Attendant
Travelled 100% of the time to all destinations of Airtran airline, and provided quality customer service to all passengers. Adhered to safety regulations required by federal law including all FAA and TSA security procedures and operations.

Harris County Hospital District, Houston, TX 12/2007 – 01/2009
Call Center Trainer
Facilitated training for new-hires. Managed complete and accurate processing of appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling .
• Liaised with physicians, clinics, and insurance companies to obtain benefit verification, and visit referral authorization.

EDUCATION & CREDENTIALS

High School Diploma, 1997
Justin F. Kimball High School – Dallas, TX

TECHNICAL SKILLS
Windows XP; Microsoft Office Suite: Word, Excel, Outlook
Epic Systems Interact Intel Databases; SAP, RUMBA, Internet Explorer

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