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Customer Service & Sales Management
Name of Hiring Manager
City, State Zip
Dear (Hiring Manager:
I am a highly skilled Customer Sales, Service and Support professional with substantial experience in large-scale customer service and fulfillment operations. During the last several years, I have been providing customer –centric and logistics support for merchandise related initiatives.
The extent of my knowledge is significant and covers a broad range of technical and client support services in several keys areas including: liaison between customer and third party vendors, dispute resolution and invoice reconciliation/tracking.
Enclosed is my résumé that outlines my qualifications. Some of my key strengths are:
Total ownership of all support calls, providing efficient and effective resolution to customer concerns or technical issues.
Liaison between customer and service vendors and internal departments to expedite merchandise issues and concerns.
Oversee all customer service initiatives, B2B sales strategies, interaction and auxiliary activities associated with providing customer-centric service to clients, and attend global trade shows as company representative.
If you realize your search is for an experienced, knowledgeable and dedicated Sales, Service and Support professional who will generate significant insight in client support and retention, and develop and implement problem resolutions to the client’s satisfaction, please contact me to arrange an interview. I am eager to learn more about the challenges facing your company and discuss how I will make a difference.