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The sample below is for a Customer Service and Support CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Customer Service & Support

Dynamic, focused and energetic Customer Service and Support professional with demonstrated experience managing global support initiatives, providing customer service, cost containment efficiencies and facilities maintenance, with proven track record of calming presence under fast-paced, high-demand environments, working both independently and as part of a team. Detail-oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, conflict resolution, and operations support. Demonstrate expertise as liaison between teams and clients, and able to communicate with a variety of personalities with professionalism and courtesy.

CORE STRENGTHS

 Engineering
 Cost Cutting/Efficiency
 Facilities Management
 Safety Standards
 International Support
 Supply Inventory Management
 Fleet Management
 Investigations/Surveys

PROFESSIONAL EXPERIENCE
KBR (Operation Iraqi Freedom) Baghdad, Iraq 2005- Present
Customer Service Specialist – 2011 to Present
Billeting Coordinator – 2005 to 2009
 As a key Customer Support professional, evaluate, select, and apply engineering processes and procedures for minor adaptations and modifications to assigned projects.
 Assist in assigned functional area to design larger and more complex assignments that involve investigations and surveys.
 Provide cost containment strategies, efficiency improvements, and profitability operational initiatives.
 Create service requests and dispatch fleet to complete all assigned tasks.
 As Billeting Coordinator that assisted in Operation Iraqi Freedom with military troops in Iraq, monitored temporary or permanent living quarters for U.S. Military troops, Coalition forces and other civilian contractors.
 Oversaw maintenance, safety, and housing cleanliness standards were adhered, and maintained accurate account of all onsite tenants.
 Managed housing Key control, maintained proper inventory of supplies for living quarters, and supervised, escorted and directed subcontractor employees.
 Collaborated with Operations that ensured service orders were completed on time, and kept current knowledge of relevant safety requirements indigenous to the region.
 Provided all required updated reports to Military as needed on daily basis.
 Demonstrated a high energy can do attitude and provided best-in-class customer service and support.
Network Administrator/Accounts Receivable/Team Lead – Tri Star Freight Systems, Houston, TX 1989-2005
 Performed technology hardware and software installation, maintenance and enhancements for Company’s network infrastructure, and facilitated all operational problems and recommended viable solutions.
 Provided technical support for 5 other office locations nationally, and provided instruction to personnel on multiple software applications.
 Managed all Accounts Receivables, invoicing, and customer billing, and oversaw all Accounts Payable for company administrative functions.
 Created all daily reports, balanced receivables at month end for all offices, and researched and negotiated for cost effective vendors.

EARLY CAREER
Education Secretary – Superior Training Service, Houston, TX
Apartment Manager – Pine Creek Apartments – Manifest Inc., Houston, TX
Maintenance Coordinator – Woodforest Apartments – Finger Enterprise, Houston, TX
Apartment Manager – Rollingwood Apartments – Manifest Inc., Houston, TX

EDUCATION
General Studies – San Jacinto College, Houston, TX

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