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The sample below is for a Customer Service and Support CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Customer Service & Support

Communications…….Ticket Resolution…….Quality Assurance……. Customer Service…….Call Center
Dynamic, focused and energetic Customer Service and Support professional with demonstrated experience managing customer service, technology and billing administration initiatives, with proven track record of calming presence under fast-paced, high-demand environments, working both independently and as part of a team. Detail-oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, trouble ticket resolution, and client support resolution. Demonstrate expertise as liaison between teams and clients, and able to communicate with a variety of personalities with professionalism and courtesy.

CORE STRENGTHS

 Team Building
 Communications
 Problem Resolution
 Multitasking
 Liaison
 Technical Support
 Hardware/Peripherals
 Software Support

RELEVANT EXPERIENCE
 Exceptional versatility and adaptability, able to provide key support services over the phone or in person.
 Able to multitask under tight timelines and deadline driven environments.
 Provide excellent customer-centric initiatives while solving billing, appointment concerns, and contractual issues.
 Total ownership of all support calls, providing efficient and effective resolution to customer concerns or technical issues.
 Utilize Time Management initiatives, scheduling customer call back appointments, while successfully monitoring the work queue.
 Liaison between customer and service vendors and internal departments to expedite replacement of appliance and electronics.
 Collaborate patiently with computer users, trouble shooting and resolving connectivity and peripheral issues, hard drives, optical drives, sound and video cards.
 Provided outstanding technical support, beginning with dial-up and DSL issues, and promoted to overall computer support, and PDA’s and digital cameras.
 Provided 2nd level support, oversaw all escalations, taking full ownership of critical service calls.
 Utilize online Chat while concurrently answering support calls, reviewing 1st Level support calls and customers’ technical resolutions.

WORK HISTORY
Customer Service Representative – Volt Services / Homeland Healthcare, City, ST 2011
Customer Service Representative – G.E. Money Bank, through Kelly Services, City, ST 2010
Customer Service Representative – Assurant Solutions, Addison, TX 2003 to 2010
Customer Service Representative – Texas Workforce Commission, Dallas, TX 2002 to 2003
Technical Support Representative – Software Spectrum, Garland, TX 2001 to 2002
Customer Service Representative – Optel Cable, Dallas, TX 1999 to 2001

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