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Customer Service Professional
Customer service is not a department, it’s an attitude!
Name of Hiring Manager
City, State Zip
Dear (Hiring Manager:
I am a highly skilled Customer Service and Support professional with substantial experience in large-scale customer service and remote support operations. During the last several years I have been providing customer service and support initiatives for Outlaw Bar-B-Q and Aspect Communications.
The extent of my knowledge is significant and covers a broad range of client support services in several keys areas including: liaison between customer and management, product resolution and staff training initiatives.
Enclosed is my résumé that outlines my qualifications. Some of my key strengths are:
Total ownership of all service and support functions, providing efficient and effective resolution to patron concerns or service and support issues.
Excellent organizational and time management initiatives in assistance with staff training shift schedules for maximum patron coverage, and delegating side work while “leading by example”.
Successfully resolved difficult issues related to advanced product features, assisted on customer conference calls with client support teams and management that provided the latest status of any ongoing issues.
If you realize your search is for an experienced, knowledgeable and dedicated Customer Service and Client Management professional who will generate significant insight in customer service, support and retention, and develop and implement problem resolutions to the client’s satisfaction, please contact me to arrange an interview. I am eager to learn more about the challenges facing your company and discuss how I will make a difference.