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Sought-after property management leader with demonstrated excellence in property administrative management, customer satisfaction, and operations management. Expert-level management strategist skilled as an apartment and commercial leasing agent. Skillful at establishing marketing and process improvements that advance performance levels and drive company objectives. Exceptional record of multi-unit management and improved customer satisfaction levels. Analytical, intuitive expert with proven record of reaching target customers and identifying emerging trends.
• Exceptionally skilled professional with demonstrated excellence in building and driving superior operation success, and strategic planning.
• Adept and capable of developing marketing, and business processes that advance company penetration.
Strategic Marketing • Property Management • IT Management • Client Relations • Market Trends • Forecasting Negotiation • New Business Development • Team Leadership • Communications • Customer Service Administrative Management • Operations Management • Freelance Photographer
Planned Property Management, Location 2004 – Present
Customer Service Assistant Manager
Accountable for daily customer service operations for a 300+ unit buildings in downtown Chicago. Also aided the IT department to enhance network structure, emails, database and websites. Successfully managed a team 7 and worked on different marketing projects assigned. Proficiently supported the creation, edit and proofing of ads, website, and websites where PPM advertises. Also handled customer service duties such as assigning parking, guest parking, elevator move-in and move-outs, filling work requests and worked with Chief Engineers. Liaised with the Marketing Director on planning and coordinating events for vendors and tenants. Orchestrated the tracking of calls and traffic advertising sources for marketing.
• Instrumental as an apartment and commercial leasing agent duties included, posting ads, showing vacant and occupied apartments and commercial spaces for rent, approval and signing paperwork.
• Oversaw daily campaigns for both online and proof and maintained advertisements on various apartments search websites.
• Facilitated the corporation as a company photographer.
Mike’s Hardwood Flooring, Location 2004 – 2004
Flooring, Remodeling and Construction.
OTHER EXPERIENCE: Worked as a Freelance Videographer and Photographer
EDUCATION AND CREDENTIALS
Computer Information Systems, Networking and Photography
Language Proficiency: Fluent in Romanian and English and beginner level Spanish
Microsoft Office Professional Suite (Word, Excel, PowerPoint, Publisher, Outlook), Adobe Premier, Adobe Lightroom, Photoshop.
Video Editing Director, Romanian Baptist Church