The sample below is for a Customer Service Call Center Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service Call Center Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.
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Customer Service │ Call Center
Customer service is not a department, it’s an attitude!
Dynamic, focused and energetic Customer Service and Call Center support professional with transferable skills and cross-functional experience managing customer-centric support initiatives, providing customer service, support, and commitment, with a proven track record of calming presence under fast-paced, high-demand environments, working both independently and as part of a team. Detail-oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, conflict resolution, and fostering client relations. Demonstrate expertise in communicating with a wide variety of personalities with professionalism and courtesy.
Billing & Collections
Collection Accounts Representative – Amsher, City, ST 2011 to Present
Create monthly customer account reports and provide account management initiatives, and best-in-class customer service and support measures that ensured account renewals.
Provided efficient processing of client payments for current and past due accounts, and oversaw daily account maintenance on past due and overdue accounts.
Customer Service Representative – JC Penny, City, ST 2010 to 2011
Performed all customer support and assistance in product knowledge and item size, color and location.
Provided customer-centric solutions to all customer inquiries and merchandise concerns.
Clerical Aide volunteer – Dept. of Human Resources, Birmingham, AL 2010
High energy volunteer that assisted all Case Managers in phone and messaging support, and filing all case manager reports.
Set all appointments, and assisted clients in answering questions concerning needed forms and all other client support initiatives.
Store Developer – Family Dollar Stores, Birmingham, AL 2010
Provided operational and production scheduling that determined merchandise moves and distribution initiatives.
Oversaw all materials and items logistics from receiving and production areas.
Completed requisitions, work orders, and requests for materials tools and other stock items and distributed to production areas.
Account Collector – NCO Financial Group, Mobile, AL 2006 to 2008
Oversaw all overdue loan accounts, and successfully increased collection goals from 7k to 20K per month.
Recipient of Company’s highest collection award, for recovering numerous accounts.
General Education – Desi Career Training Center, Mobile, Al. – 2005
Professional job training class.