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The sample below is for a Customer Service Call Center Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service Call Center Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Customer Service │ Call Center

Customer service is not a department, it’s an attitude!
Dynamic, focused and energetic Customer Service and Call Center support professional with transferable skills and cross-functional experience managing customer-centric support initiatives, providing customer service, support, and commitment, with a proven track record of calming presence under fast-paced, high-demand environments, working both independently and as part of a team. Detail-oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, conflict resolution, and fostering client relations. Demonstrate expertise in communicating with a wide variety of personalities with professionalism and courtesy.


 Billing & Collections
 Quality Assurance
 Operational Efficiency
 Client Relations
 Customer Service/Support
 Account Maintenance

Collection Accounts Representative – Amsher, City, ST 2011 to Present
 Create monthly customer account reports and provide account management initiatives, and best-in-class customer service and support measures that ensured account renewals.
 Provided efficient processing of client payments for current and past due accounts, and oversaw daily account maintenance on past due and overdue accounts.
Customer Service Representative – JC Penny, City, ST 2010 to 2011
 Performed all customer support and assistance in product knowledge and item size, color and location.
 Provided customer-centric solutions to all customer inquiries and merchandise concerns.
Clerical Aide volunteer – Dept. of Human Resources, Birmingham, AL 2010
 High energy volunteer that assisted all Case Managers in phone and messaging support, and filing all case manager reports.
 Set all appointments, and assisted clients in answering questions concerning needed forms and all other client support initiatives.
Store Developer – Family Dollar Stores, Birmingham, AL 2010
 Provided operational and production scheduling that determined merchandise moves and distribution initiatives.
 Oversaw all materials and items logistics from receiving and production areas.
 Completed requisitions, work orders, and requests for materials tools and other stock items and distributed to production areas.
Account Collector – NCO Financial Group, Mobile, AL 2006 to 2008
 Oversaw all overdue loan accounts, and successfully increased collection goals from 7k to 20K per month.
 Recipient of Company’s highest collection award, for recovering numerous accounts.

General Education – Desi Career Training Center, Mobile, Al. – 2005
Professional job training class.

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