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The sample below is for a Management Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Management Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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CUSTOMER SERVICE / COORDINATION / TRAINER

Dynamic, high energy leader that demonstrated multifaceted Customer Service and Coordination with a proven track record of staff training and development, proactive operational support, and business coordination with accomplishments in motivating and organizing personnel to realize professional goals and provide superior work performance productivity. Expert in identifying and resolving challenging business issues and provide a customer-centric solution demonstrating sound and sustainable outcomes. Dedicated to maintaining an uncompromising reputation built on quality, service, and uncompromising ethics.

Core Competencies

Communications • Accounts Payable • Mentoring • Process Streamlining • Customer Relations
Operations Improvement • Profit/Volume Growth • Client Acquisition/Retention • Account Development
Business Development • Sales & Marketing • Vendor Relations • Negotiation • Auditing • Team Leadership

PROFESSIONAL EXPERIENCE

Signature Medical, Clinton Township • MI 2008 – 2011
Patient Equipment Provider
Provided superior customer service, support in person and by phone, and assisted in all inquiries and issues as required. Coordinated orders with high volume regional routing and distribution of delivery/setup of equipment. Performed patient training on appropriate use of all delivered healthcare machines and proactively managed, cleaned and maintained machines, company vehicles. Successfully trained all new hires and provided assistance and mentorship when needed. Troubleshot all patient inquiries and concerns and served as on call support for immediate resolution for all equipment related issues.

Crystal Electric, Shelby Township • MI 2005 – 2008
Purchasing Agent
Strategic and focused purchasing agent in charge of procurement of all electrical products for residential and commercial contracts. Managed more than $3MM in inventory and materials and kept efficient inventory controls for effective replacement/inventory stock controls. Strong experience in understanding schematic drawings, ordering materials from various electrical blueprints and providing shipping/receiving supervision. Managed all data entry of all inventory, developed all requested reports, and kept detailed and accurate inventory for all company contracts. Provided extensive audits and accounts payable and accurately controlled all materials pricing. Assisted all Representatives in coordinating all contract pricing and materials availability and discussed/negotiated pricing for each contract.

Home Depot, Shelby Township • MI 2003 – 2005
Contractor Services Associate
Provided key account and service support for all contractors that increased revenue, focused on repeat business, and continued consumer loyalty. Performed detailed price negotiations and provided accurate and detailed quotes for contractor and private party commercial and residential construction projects. Monitored pricing and project requirements and ensured customer satisfaction was maintained. Introduced customers to product specials and time constraints over the phone and in person and demonstrated ability to provide knowledgeable and critical details concerning all merchandise, supplies, and provide excellent assistance in working from schematics and providing examples of what customer will require and purchase to successfully complete all building or repair projects.

Fort Gratiot Township DPW, Ft. Gratiot • MI 1999 – 2002
Job Title
Effectively maintained all sewer pump stations according to Michigan State Laws and regulations, and quickly responded to customer inquiries and concerns. Verified daily reports for accuracy and incorporation into Township logs for audit and billing purposes. Traveled extensively throughout township providing superior customer service and support and investigated concerns to provide sustainable solutions based on in-depth research. Selected as negotiator for service contracts and verified all details were in accordance with Township requirements.

Mercy Hospital, Port Huron • MI 1994 – 1999
Surgical Technician
Provided detailed preparation of surgical rooms including instruments, and d critically monitored patient transport for pre and post operation procedures. Team member who served as liaison between patient and surgical staff. Effectively evaluated surgical room requirements between operations for preparation as appropriate. Demonstrated strong surgical procedure understanding of equipment/instruments, and medical terminology required for surgical preparation.

ADDITIONAL EXPERIENCE
(Details available upon request)

Security Guard – Mercy Hospital, Port Huron • MI
Airman – United States Air Force

EDUCATION AND CREDENTIALS

Certificate of Training – Fire Protection Specialist, Chanute AFB • IL
Certificate of Training – Fire Fighter Rescue, Chanute AFB • IL
Certificate of Training – Non-commissioned Officer Prep, Cannon AFB • NM
Graduate of a Tactical Air Command – NCOPC, Cannon AFB • NM
Certificate of Training – OJT Trainer’s Familiarization Cannon AFB • NM
Air Force Training Ribbon, Cannon AFB • NM
Air Force Good Conduct Medal, Cannon AFB • NM

First Aid Training– Military Training including EMT, CPR and Confined Space Rescue

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