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The sample below is for a Customer Service Inbound and Outbound Call Center Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service Inbound and Outbound Call Center Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Objective

Overview

• To secure a job in client services with growth and stability that offers challenges and an awarding career

• I have a Comprehensive knowledge of the customer service inbound and outbound call center environment.
• Organization and time management skills
• Leadership and training skills
• Investigative and research skills
• Above average written,verbal,and email communication skills
• Efficient in windows programs
• Exceptional working knowledge of various point of sale(POS) devices and office equipment

Education
RUST COLLEGE, HOLLY SPRINGS .MS 08/1975 to 05/1976
• LOS ANGELES VALLEY COLLEGE, VAN NUYS CA 03/2000 to 12/2003
• AA LIBERAL ARTS DEGREE
• CALIFORNIA SCHOOL OF CULINARY ARTS PASADENA CA 02/2006 to 05/2007
• AA OCCUPATIONAL SERVICE DEGREE
Work experience

ASSISTANT OFFICE MANAGER /CHEF
• BIG SCREEN CUISINE CATERING 01/2007 to present
• Order taking , menu planning, party consultant
• Cold calling and inbound calls

• Dispatching and scheduling of employees

• Food preparation and night kitchen manager

• Invoicing, pricing and food cost control

• Account payables and account receivables

• Highly recognized for ability to handle all food lines

SR. CUSTOMER SERVICE REPRESENTATIVE/ RELATIONSHIP MANAGER 07/1999 to 01/2010
FIRST DATA MERCHANT SERVICES/ CARDSERVICE INTL. MOORPARK , CA
Second level support for customers across all platforms
• Training and coaching of new customer service reps and team leader
Managed a portfolio of merchants with follow ups and problem solving solutions
Handled and investigated escalated customer issues/complaints with a high degree of professionalism on a variety of incidents related to sensitive and escalated customer issues, including service/policy dissatisfaction, and negative experience complaints

• Interact with bank partners, gm’s, and back office operations for day to day inquiries and escalated issues
• Perform detail account analysis of merchant dda account activities and basic bookkeeping
• Documented work performed using required web base applications and tools , including Buypass, Clientline, and CAN

ASSISTANT STORE MANAGER
RITE AID PHARMACY VAN NUYS, CA 07/1990 to 10/1998
Supervise 20 employees, did interviews
Work with manager to create monthly and yearly budgets
maintain a positive profit margin on the bottom line for the store
Did shipping and receiving for the store and pharmacy
Use a web base application for daily store accounting and bookkeeping procedures.
Liaison person for rx, store, upper management and employees
Responsible for the merchandising of the store and interact with vendors

RESTAURANT MANAGER/ CHEF
SOUTHERN DELTA FOODS INC., LOS ANGELES,CA 08/1975 to 03/1990
Restaurant manager
Oversee the daily operation of the diner
Interact with vendors
Supervised 15 employees
Design a catering program for the restaurant
Provided the financial planning and budgeting of the incorporation

Car salesman part time 06/2004 to 12/2005
• Customer services and negotiations
• Follow-up and log in customer info
• Volkswagen of America

Reference: UPON REQUEST

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