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The sample below is for a Customer Service Management Professional Service Management Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service Management Professional Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE MANAGMENT

Dynamic and efficient professional with extensive experience managing in customer-driven and dynamic industries and recognized success handling customer service functions with proven ability to work effectively in busy environments with positive results. Highly organized and self-directed leader with strengths in recognizing and accelerating peer’s strengths, delegating the right task to the right person, and building teams that can conquer any challenges. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Strategic thinker and effective decision-maker recognized ability to lead productive teams and exceed customer service goals while ensuring execution of all quality and corporate operations policies. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Client Relationship Management • Operations Management • Problem Resolution • Scheduling • Customer Service & Information Resource • Customer Relationship Management • Strategic Planning & Implementation • Business Development • Marketing Management • Accounts Payable/Receivable

PROFESSIONAL EXPERIENCE

ATTi “YP.com”, Glendale CA 1/2010 – Present
Manager – Local Customer Service – Tier 1
Managed and oversaw customer service department consisting of seven employees. Handled and maintained Claims, Rating, Reviews, and Free Listings. Conducted research and approved all claims submitted by advertisers and sales. Ensured high level of customer service and client relations is provided utilizing outstanding communication and interpersonal skills. Assisted Sales Management regarding various issues with accounts. Reinforced and maintained an established operational policies and procedures needed for smooth business operations.

ATTi “YP.com”, Glendale CA 10/2008 – 1/2010
Manager – Local Product Fulfillment & Support
Handled operations for the Product Fulfillment department with 14 employees. Maintained department’s turnaround time and efficiency supporting vendor fulfilled products. Provided high level of customer service and client relations utilizing excellent communication and interpersonal skills. Assisted Sales Management on account issues, implemented and maintained established operational policies and procedures for efficient business operations.

ATTi “YP.com”, Glendale CA 10/2007 – 10/2008
Sales Support Supervisor – National Department
Managed Quality Control Department with four personnel. Created and maintained turnaround time and efficiency. Engaged employees in processes and developed high morale. Provided assistance to National Sales Management, CMRs and National Department, ensured accuracy of all accounts.

ATTi “YP.com”, Glendale CA 10/2006 – 10/2007
Sales Support – National Department
Performed all aspects of customer service, supported National Sales, National Dept, CMRs and other internal departments. Maintained knowledge on all product listings for YP.com and partner sites, including business rules, features and Specs and Standards. Coordinated serving of contracts to YP.com Sales Team and CMR. Identified client needs for a quality customer experience. Handled and completed Billing Queries within the department’s standard procedure, conducted research and resolved client claims/credit requests.

F.F. Gomez, Inc., Los Angeles CA 2005 – 2006
General Manager
Directed and supervised daily office operations. Handle and resolved customer issues and complaints ensuring customer satisfaction. Managed accounts receivable / payables and processed weekly bank deposits. Prepared accounting reports for bookkeeper. Managed all aspects of customer relationship management on a daily basis, to increase customer retention levels. Handled and operated QuickBooks Accounting Software.

Murray’s Paintball Shop, Monterey Park CA 2004 – 2005
Partner
Designed, developed and managed daily operations of a start-up business. Developed and implemented marketing, sales promotions and advertising campaigns. Created operations budgets and handled public relations. Directed customer relations, handled ordering and maintenance of supplies and equipment.

AT&T Wireless, Cerritos CA 2002 – 2004
Sales Support Specialist
Performed all aspects of customer service, handled all customer inquiries/issues and offered solutions to retain customer’s account. Initiated actions to ensure optimal response time and service levels. Handled escalations and approval of credits. Resolved billing questions and disputes and ensured customer satisfaction. Established and maintained business relationships with external and internal customers as well as dealers, to improve communication between customers and company.

Lewis, Brisbois, Bisgaard and Smith, Los Angeles CA 2000 – 2002
Dispatcher
Managed daily operations and supervised 15 office personnel. Created schedules, mapped routes for messengers, and distributed work accordingly. Ensured open communications within the team. Relayed work orders, messages, and information to or from work crews and supervisors. Received and prepared work orders.

EDUCATION AND CREDENTIALS

B.S. in Organizational Management, 2004
University of La Verne

A.S. Degree in Business Management, 1997-2002
East Los Angeles College, Monterey Park, CA

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