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The sample below is for Customer Service Representative and Technical Support Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service Representative and Technical Support Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE

Dynamic and efficient with extensive experience managing in customer-driven and dynamic industries and recognized success in customer service functions with proven ability to work effectively with positive results. Highly motivated and efficient with a valuable track record in achieving organizational goals and delivering world-class customer service with proven ability to thrive in busy environment with positive results. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Customer Service • Client Relations Management • Inventory • Technical Support
Customer Satisfaction • Time Management • Leadership • Teamwork • Administrative Functions

PROFESSIONAL EXPERIENCE

Astron Productions 2008 – end-date
Customer Service Representative
Attracted potential customers by answering product and service questions, provided information about other products and services. Ensured quality service is provided at all times to ensure customer satisfaction. Resolved customer problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction.

Best Buy- Marin City 2007 – 2008
Customer Service Representative
Assisted customers through the store. Received and responded to all customer inquiries and complaints. Assisted and interacted with customers to create a positive shopping experience. Answered questions, offered product knowledge, located and retrieved products, and maintained a clean shopping environment. Worked to reduce shrink by following all company loss prevention policies. Organized shelves, and utilized company database to find products. Served in Various Departments through the store. Handled Inventory Count.

Afni Tucson • AZ 2005 – 2006
Customer Service Representative
Provided Tech support and Activations, performed Data and information Entry. Interacted with customers to provide information about products and services or to obtain details of complaints. Maintained records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken. Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Maintained customer records by updating account information.

Amas.net Tucson • AZ 2002 – 2005
Customer Service Representative
Processed customer’s online orders. Shipped and boxed orders and handled Product Tagging and Pricing. Handled and resolved customer issues and concerns. Provided excellent customer service at all times. Opened customer accounts by recording account information. Maintained customer records by updating account information. Recommended improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems. Determined charges for services requested, collected deposits or payments, and/or arranged for billing.

EDUCATION AND CREDENTIALS

General Studies, 2008-present
College of Marin, Novato CA

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