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The sample below is for a Customer Service Representative Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Customer Service Representative Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE

Dynamic and efficient with extensive experience managing in customer-driven and dynamic industries and recognized success in customer service functions with proven ability to work effectively in busy environments with positive results. Highly motivated and efficient with a valuable track record in achieving organizational goals and delivering world-class customer service. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients

Core Competencies
Organizational Leadership • Customer Service • Client Relationship Management • Sales & Marketing
Administrative Functions • Time Management • Project Management • Employee Relations
Staff Training & Development • Operations Management

PROFESSIONAL EXPERIENCE

Jacobs Vehicle Systems, Bloomfield • CT 2011 – Present
Customer Service Representative/Shipping Coordinator
Serviced over 20 customers including Caterpillar, Detroit Diesel, Mack and Cummins. Routed orders via fax, email and EDI. Handled inquiries, quotes, and returns as well as resolved customer concerns. Served as back up for Dock Manager, performing tasks such as scheduling trucks and processing shipping documents. Prepared quotes for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport. Provided routing information and issuing shipping instructions to ensure deliveries arrive on time and to their correct location. Tracked en-route items to destination ensuring any problems that may arise are resolved to avoid delays.

Stanley Black and Decker, New Britain • CT
Tier II Customer Fulfillment Representative 1999 – 2011
Handled tools and storage warranty programs, collaborated with warehouses and manufacturing plants to order replenishment parts. Processed all credit requests and return authorizations. Provided support to the call center as well as monitor incoming calls. Conducted interview to potential candidates. Collaborated with the sales team, credit department and customers to resolve shipping and billing issues. Resolved customer issues and end user complaints and concerns. Handled authorization to consumer warranty replacements. Provided training to new employees regarding customer service and sales department deployment. Supported other teams with various functions. Coordinated with territory managers, regional managers and national account managers. Organized orders for promotions or marketing materials and set-up product for new customer stores throughout the United States. Provided training and assigned projects to customer service staff. Resolved employee relations issues and offered input to employee evaluations. Handled large accounts such as Lowes, TruServ, Orgill Brothers, Wal-Mart, Ace Hardware and Jensen Distribution. Planned social events for the entire floor.
Key Highlights
• Earned 11 WIN awards for outstanding performance.

Enterprise Rent-A-Car, Windsor • CT
Car Sales Administrator and Accounts Receivable Clerk 1996 – 1999
Conducted research, performed administrative, financial and operational functions to support branch operations. Managed car sales, vehicle title changes and registrations. Collaborated with the Connecticut Department of Motor Vehicles and Massachusetts Registry of Motor Vehicles. Audited incoming payments for car rentals and parking tickets.

EDUCATION AND CREDENTIALS

Degree Title, Year Graduated
Fox Institute Of Business – Medical Billing and Coding, West Hartford • CT

Degree Title, Year Graduated
New Horizons Computer Learning Center, Windsor • CT

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