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IT/MANAGEMENT

Dynamic and results-oriented IT professional with solid experience as system analyst and data manager, managing overall operations and optimizing organizational processes. Highly motivated and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly dependable in delivering effective issue resolution and user technical support utilizing various system, with strong ability to assimilate job requirements, and successfully implement and complete projects. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

Process Improvement • Strategic Planning & Implementation • Technical Support • Organizational Leadership • Performance Improvements • Client Relations • Database Management • Policy & Procedure Compliance • Staff Training & Development • Customer Service • Project Management • Administrative Functions

PROFESSIONAL EXPERIENCE

American Association of Community Colleges, Washington DC 2006 – 2011
Customer Systems Analyst
Developed, maintained and monitored methods to ensure consistent data quality, accuracy and broad usage of data in the CMS. Conducted regular audits and provided users with information to perform data clean up. Assigned new user rights, new demographic types and reviewed all backend meeting setup for accuracy prior to opening online registration. Assisted with user acceptance testing and verified all workarounds and pending upgrades. Monitored outsourcing company progress, ensured timely completion of projects and compliance with AACC policies. Reviewed data entry performed by staff, ensured all data’s entered are accurate, complete, logical and properly formatted in accordance with company policy. Assisted in creating training program for AACC employees regarding using CMS database. Performed blast email requests and responded to internal and external sources data requests. Assisted management in identifying additional use of CMS database. Created and modified reports in response to users’ needs. Handled on-site registration for annual conferences.

National Association of Conservation Districts, Washington DC 2001 – 2006
Member Data Manager
Managed database, technical trouble-shooting, associate membership program and quality control. Analyzed and test new software applications and upgrades. Conducted staff training, prepared, and maintained user documentation. Generated reports for officers and board members, assisted with on-site logistics, and marketing plan for annual meeting. Created electronic surveys for management team and committee chairs. Approved check requests and reconciled vendor invoices.

American Council of Life Insurance, Washington DC 1984 – 2000
Project Leader, Member Information
Assisted Director with staffing issues, work flow management and performance appraisals. Handled troubleshooting of custom software application, identified deficiencies and provided recommendations for system enhancements. Utilized Access queries, WordPerfect and Word merges to retrieved information from membership system, reports and personalized letters. Maintained AS/400 database, processed membership questionnaires, prepared monthly invoices and executed mail merge projects for any requesting ACLI department. Coordinated training for departmental staff.

EDUCATION AND CREDENTIALS

Course, 1981
Washington School for Secretaries, Washington, DC

TECHNICAL SKILLS

Software Applications: HighRoads Bluehornet, gomembers, GroupWise, Microsoft Access, Microsoft Excel, Microsoft Word, NetForum, Outlook, Personify, VeriSign and Windows XP.

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