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DATA MANAGEMENT

Results-focused and dynamic professional, with diverse experience steering and directing all aspects of operations, business development, sales and marketing, customer service, and data management. Recognized for consistently achieving company goals, and exceptional ability to deliver profitable solutions, and propel company growth. Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and training. Proactive with excellent interpersonal and communication skills, experienced in working with different teams and personalities including clients and vendors as well as working on own initiative.

Core Competencies
Business Development • Project Management • Strategic Planning & Development • Sales & Marketing
Data Management • Data Insight • Staff Training and Development • Client Relations

PROFESSIONAL EXPERIENCE

Dun & Bradstreet • Austin, TX 1991 – Present
Customer Relationship Manager, 2010 – Present
Direct a $1.9 million annual revenue objective, and manage 250 small business customer relationships nationally. Retain and grow existing customer relationships. Consult with customers to identify, create and deploy the appropriate risk assessment, purchasing and marketing solutions to meet their needs.
• Train clients to use relevant information to make risk related decisions in their credit, purchasing, and marketing portfolios.

Customer Solutions Manager, 2008 – 2010
Managed four Customer Relationship Managers with client portfolios of approximately 200 each nationally. Handled $7.5-8 million annual revenue objective collectively.
• Assessed companies’ information needs for credit, purchasing, and marketing solutions.
• Collaborated with customers to identify, create and deploy the appropriate risk assessment, purchasing and marketing solutions to meet their needs.

Customer Account Manager, 2002 – 2008
Evaluated companies’ information needs for credit, purchasing, and marketing solutions. Oversaw $2.5 million to $3.5 million annual revenue objective, as well as management of 200 customer relationships nationally.
• Increased revenue from existing accounts and developed new logo business.

Relationship Manager, 2000 – 2002
Orchestrated the annual revenue objective of $1.5 million including 100 customer relations. Evaluated companies’ information needs for credit, purchasing, and marketing solutions. Consulted with customers to identify inherent risk in their customer and vendor portfolios.
• Increased revenue from existing accounts and developed new accounts.

OTHER RELEVANT EXPERIENCES
Dun & Bradstreet • Austin, TX
Senior Account Representative – Receivable Management Services 1999 – 2000
Sales Manager 1997 – 1999
Account Executive / Team Leader 1994 – 1997
Customer Service Representative 1993 – 1994
Customer Support Analyst / Sales Lead Generator 1991 – 1993
Dun & Bradstreet • Bethlehem, PA
Divisional Manager, Information Resources 1990 – 1991

Dun & Bradstreet • Bryan, TX
Management Candidate 1990
Business Analyst 1989 – 1990
Business Analyst 1988 – 1989

Foley’s • Corpus Christi, TX
Director of Control 1987 – 1988

Foley’s • College Station, TX
Control Manager/Customer Service Manager 1985 – 1987
In Store Auditor 1984 – 1985

PART TIME EXPERIENCES
Desk Clerk/Cashier Ramada Inn, • College Station, TX 1984
Teller/Floater First State Bank • Columbus, TX 1979 – 1982

AWARDS & RECOGNITION

Dun & Bradstreet
Customer Focus Award
National Leadership Conference Award
Team Leader, Breakthrough Strategies
Quality Implementation Leader

Foley’s
Customer Service Awards
Top Performer Awards
Sales Awards

EDUCATION AND CREDENTIALS

Texas A&M University – College Station, TX
Major in Business Administration; Minor in English, 1982 – 1984

Stephen F. Austin State University – Nacogdoches, TX
Major in Business Administration / Finance; Minor in English/Communications, 1979 – 1981

TRAININGS
Acclivus R3 Sales Training
IMPAX Sales Training
Managing Multiple Priorities; Managing for Peak Performance; Effective Coaching; Targeted Selection
Public Speaking/Presentations; Goal Setting; Time Management; Decision Making/Problem Solving
Dale Carnegie: Human Relations; The Sales Advantage

COMPUTER SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint

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