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MANAGEMENT

Accomplished and dynamic professional with extensive experience in administering Oracle databases, and managing the database services team to support multiple lines of businesses, working with cross-functional teams on Cross LOB projects. Dependable and exercises independent judgment and decision-making abilities in evaluating technology problems and creating manageable solutions. Highly reliable and detail-oriented professional with excellent project management skills with a high sense of diligence and ability to effectively multi-task several complex assignments with tight deadlines. Proactive, with a team-oriented attitude possessing strong analytical and interpersonal skills coupled with excellent written and oral communication skills.

Core Competencies
Database Development & Management • Information Security • Data Protection • Business & Project Planning
Vendor Management • Project Management • Systems Integration • Solutions Assessment & Configuration

PROFESSIONAL EXPERIENCE

CitiMortgage • St. Louis, MO 09/2000 – Present
Manager – GCT-NA Database Services, 01/2006 – Present
Direct Oracle teams for REL ,CBNA, CARDS, SLC, CMR, Sawgrass, RUSA and GoldenGate resources located in multiple locations including Irving, O’Fallon, Blue Ash, Englewood Cliffs and Jacksonville. Support all database requirements for various projects and collaborate with cross-functional teams including application development, web applications team, information security officers (BISOs) and other CTI teams.
• Implemented 24×7 DBA support for REL, Cards, CBNA, SLC, CMR, Sawgrass and RUSA.
• Liaise with CATE to incorporate the standards in all the databases currently supported by GCT-NA database Services team.
• Coordinate Rainbow projects with teams in Singapore to ensure international requirements are understood and delivered.
• Manage budget for compensation, training, products and services delivery.
• Handle vendor and license management for products and services rendered by vendors to Citi.
• Maintain the security of the database environment. Support and respond to all audit requests including ARR internal audit, and KPMG.
• Perform disaster recovery setup for business continuity.
• Collaborate with change management team in launching standard change process for routine BAU tasks.
• Standardized the Oracle processes and procedures across all LOBs under GCT-NA database services organization.
• Established standards for change management policy for GCT-NA database services organization for various platforms.

Technical Lead – Enterprise Data Management, 01/2005 – 12/2005
Supervised DBA team for Oracle and SQL Server on UNIX and Windows platform respectively. Coordinated schedules and tasks related to database and application upgrades. Developed and manage business relations with Oracle and Microsoft to setup a robust Oracle and SQL server environment.
• Managed licensing and technical support agreements with Oracle.
• Conducted contingency and disaster recovery planning for databases.
• Implemented Oracle 9i new features on several databases. Managed security on all Oracle databases.
• Handled hiring of new team members. Mentored resources on Oracle and SQL Server.

Senior Database Administrator, 09/2000 – 12/2004
Managed development, integration, UAT and production databases and assisted users in troubleshooting problems in code. Provided on-call and after-hour database administration support. Created and administered Oracle databases including creating objects.
• Implemented and supported the enhancements for the Originations application.
• Supported the implementation of HA systems on AIX systems for all business critical production databases.
• Involved in the implementation of Patrol and Precise monitoring tools.
• Served as Contact oracle support for the latest patches to be applied and to report bugs found to create tar and resolution.
• Handled performance tuning and analyzing of stats pack report and tuning using dynamic performance views. Perform sql tuning using explain plan and tkprof sizing, segment and freelist management.
• Performed point in time recovery, tablespace and data file recovery using the backups. Analyzed core dumps, trace and alert logs and debug database related issues.

OTHER RELEVANT EXPERIENCES
Express Scripts • St. Louis, MO 02/1999 – 09/2000
Database Administrator
Handled database management including development of databases, and monitoring and managing the security for databases on UNIX and NT platforms. Provided 24×7 support for all the business critical databases.
• Installed and configured Oracle product upgrades and monitoring tools like OEM.
• Evaluated various database-monitoring tools. Formulated database backup and recovery strategies.
• Involved in the migration of databases from Digital Unix to HP-UX platform.
• Design and maintain logical data models using Power Designer and Oracle Designer.
• Created and maintained standby database in the COB site.

Sprint • Kansas City, MO 06/1998 – 02/1999
Database Analyst
Developed and maintained Oracle databases on UNIX platforms. Managed security on various Oracle databases. Installed and configured Oracle Client on NT Workstations
• Managed Oracle databases (v7.3.4, v8.0.x) on Windows environment including database creation, schema creation, schema objects’ design and sizing, database security management, database tuning, and providing 24×7 on-call support.
• Effectively executed BMC Patrol to monitor production Oracle databases against preset thresholds for paging on-call DBA, resulting in growth of database uptime to 95%.
• Implemented Change Manager (BMC tool) to implement and track database change requests.

Central Missouri State University • Warrensburg, MO 08/1996 – 05/1998
Supervisor – Computer Lab, 08/1997 – 05/1998
Supervised a computer lab composing of 60 IBM and 30 Macintosh computers. Implemented check-in and checkout system using Oracle.
• Managed the hiring and training process for lab assistants. Mentored computer lab assistants on Microsoft Word, Excel, and PowerPoint.
• Assisted university students in troubleshooting technical issues

Graduate Assistant – Department of Computer Information Systems, 08/1996 – 05/1997
Handled grading of tests, assignments, research projects and provided student assistance on various topics including entity-relationship models, normalization, database designs and SQL scripting using various tools.

EDUCATION AND CREDENTIALS

Masters in Business Administration (Specialization in Management)
Central Missouri State University – Warrensburg, MO

Bachelor of Science
University of Agricultural Sciences (UAS) – Bangalore, India

TECHNICAL SKILLS

Databases : Oracle (v7.3.4, v8.0.x, v8.1.x, v9.2.x, v10g, v11g), SQL Server 2005/2008
Languages : SQL, PL/SQL, C++, Java
Tools : Oracle Designer, Oracle Enterprise Manager, Oracle Grid, Erwin, Patrol, Precise,
SQL Enterprise Manager, Visio
Operating Systems : UNIX (HP-UX, AIX), Windows 2005/2008

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