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DENTAL OPERATIONS TRAINING MANAGER

Accomplished and dynamic professional, professional with solid and diverse experience as Dental Operations Training Manager. Highly motivated, dependable, and demonstrates professionalism in handling various organizational and customer service functions critical to organizational success with proven ability to thrive in busy environments with positive results. A highly dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions, with working knowledge of the principles and techniques of effective supervision and training. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

Organizational Leadership ● Operations Management ● Work Flow Administration
HR & Administrative Functions ● Staff Training & Development ● Team Management ● Customer Service Strategic Planning & Implementation ● Scheduling ● Client Relations Management

PROFESSIONAL EXPERIENCE

Aspen Dental, Wausau ● WI 2008 – Present
Operations Training Manager
Prepared and presented comprehensive treatment plans for patients. Provided financing options and payment plans. Oversaw billing, financing, and prepared weekly A/R reports. Performed Human Resource functions, interviewed, recruited and trained new employees. Conducted performance review, recommended salary increase and promotions. Promoted team oriented and productive customer based environment. Managed timely delivery of dental health care needs. Supervised ordering of equipment and supplies for Hygiene, Dental, Lab, and Front Office. Supervised all employees’ performance and daily job requirements.
KeyHighlight:
• Successfully implemented growth strategies within Wausau office, which resulted in a 44% increase in yearly production and yearly deposit.

Blue Willow Restaurant, Wausau ● WI 2003 – 2008
Restaurant Manager
Managed over 20 employees. Managed shift and directed customer flow. Handled and resolved customer inquiries and complaints, ensured resolution is provided in a timely manner to ensure customer satisfaction. Promoted a friendly customer service environment. Oversaw performance for front/back of house operations. Supervised recruitment process, interviewed, hired and handled termination of employees. Coordinated shift schedules and reviewed time cards. Handled weekly inventory and established vendor relations to ensure timely and cost efficiency of all supplies.

EDUCATION AND CREDENTIALS

Graduated with High School Diploma, 1999-2003
Laona High School

TRAININGS

OSHA Training
HIPPA Training

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