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Experienced Desktop Support, Help Desk Specialist technician with expertise in Windows-based environments, networking and TCP/IP. Outstanding customer service skills, resolving technical issues, and educating end-users. Team player making significant contributions to team and individual success.
SUMMARY OF QUALIFICATIONS
• Completing a Bachelor
• Background experience covers providing Network Support, Software Development and related services in a Help Desk settingExcellent client relations and service based on outstanding Communication, Technical efficiency and problem-solving skills
• Experience covers analyzing and monitoring Network for efficiency, effectiveness and Systems performance
• In addition, background experience covers installation and configuration of Windows 2000, Windows XP, Windows 2007 Workstations, Windows 2003 Servers and Windows 2008 ServersPersonal strengths include outstanding customer service skills, resolving technical issues, and educating end-users, team player making significant contributions to team and individual success
? Skills? Hardware? Xerox Copiers Printers Plotters? Digital Senders Scanner Compaq? Dell Mac IBM? HP Laptops Fujitsu LifeBook? Docking Stations Common Access Card Blackberry? Palm Pilots Zip Drives Switches? Hubs Cabling Fiber Optic? GoodLink? Software? Windows 2000 Windows XP Windows 2007? Exchange Server 2000 Windows 2003 Server Windows 2008 Server? Mac OS X Active Directory (AD) Microsoft Office Suite 2010? VPN Ghost Net Support? Blackberry Palm Remedy? PKI Adobe Visio Citrix? Norton McAfee C2PC? SMS LANDesk IQ? VERITAS Backup Exec
Strayer University, Millersville, MD
B.S., Security Administrator, June 2012
Tesst College of Technology, Beltsville, MD
Associate, Network Information Systems, July 2002
MS Windows Server 2003 Active Directory (AD) Data Communication? Computer Networks Communications Microsoft Windows Server 2003 Environment? Microsoft Windows Server 2003 Network Network Security+? Network+ Remedy? Track-it!? Certifications? Microsoft Certified Professional (MCP)? CompTIA A+
Spectrum Capital, Baltimore Maryland
Desktops Support, April 2006 – November 2009
Was responsible for creating users and Computers account using Active Directory (AD).? Ensure workstations compliant with security policy / guideline.? Monitored and managed System performance using event viewer, System Monitor and Task Manager.? Performed schedule daily backup, restore file and folders using backup utility.? Provided Desktop Support for specialized Hardware and Software systems used in company libraries.? Installed, configured and upgraded Computer Hardware and Software.? Diagnosed and repaired Computers to component and Software level Troubleshot and resolved Desktop, Networks and Systems issues.? Performed follow-ups, installed and configured various Peripherals: Scanners, Modems, Tape Backups, Printers, Plotters, SCSI Devices and Digital Imaging devices.? Back-up systems, Data, reimaging Systems and maintain Hardware infrastructure.
L3 Communication, Crystal City Virginia
Desktop Support / Help Desk Specialist, August 1999 – March 0
Was responsible for providing phone and Help Desk support for local and off-site users.? In addition, provided Desktop Support for specialized Hardware, Software and Network systems used in company public libraries.? Configured and maintenance Network Printers, Copiers, Plotters and Digital Senders.? Provided end-user Software troubleshooting and support needs.? Installed and configured Computer Workstations, Laptop for Network connectivity.? Installed Windows Operating Systems workstations and configured for TCP/IP network, including DHCP, WINS and DNS settings.? Researched and resolved problems on workstations and LAN, including IP resolution, VPN, cabling, and Peripheral malfunctions.? Installed, configured, and maintenance of Blackberry, Palm Pilot, and other authorized Electronics Wireless devices.? Repaired, serviced, and replaced Motherboards, NIC card, Video Cards and various other Workstation Hardware.? Reimagining and upgrading Operating Systems and Applications and conducted Technical Deskside / Help Desk training to end users either in person or via Phone conversations
United States Army
Supervisor, January 1979 – January 1999
Was responsible for managing, supervising, instructing and training of service member’s personnel on complex tasks.? Planned and conducted functional Technical activities for Projects / Programs.? Effectively accomplishes Projects / Programs goals within established resource guideline.? Proactively functions as an integral part of a team.? Receive numerous awards and citations during a distinguished military career.