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DIRECTOR OF FINANCE / ACADEMICS

Dynamic, respected and proven finance leader with a demonstrated track record of leading online financial aid operations with management of up to 43 personnel and $19MM in student account portfolio. Financial Aid savvy with a solid grasp of Title IV and non Title IV funding and account management, cost containment and human capital requirements that serve as the foundation of tactical initiatives, strategic business plans and performance management platforms, ensuring viability in challenging economic climates. Solid leader and communicator with ability to gain traction for strategic direction, effectively reduce accounts receivables and align daily business activities into long-term and sustainable financial aid business objectives.

Core Competencies
Business Development • Online Financial Aid Operation • Negotiations • Team Leadership • Financial Analysis
Account Acquisition/Retention • Reduce Accounts Receivables • Portfolio Development
Quality Management • Customer Service/Support • Process Improvement

PROFESSIONAL EXPERIENCE
DeVry University, Indianapolis • IN 2011 – Present
Senior Admissions Representative
Provide critical finance oversight and management for graduate admissions portfolio. Manage daily phone support and setup and implement potential student interviews. Provide student support answering all admissions questions and inquiries and provide all University information and campus knowledge as well as all expense requirements needed to fulfill and complete a graduate program.

Harrison College, Indianapolis • IN 2008 – 2011
Financial Aid Director
Leveraged financial experience and knowledge to actively manage financial aid staff that included quality assurance initiatives, packaging of all financial aid packets and providing superlative student satisfaction in a deadline-driven environment. Developed and implemented “team” strategies that ensured all assigned parameters and packaging deadlines were met. Focused on reducing delinquent account payments and delivering a positive receivables accounting. Directed all financial processes/procedures and ensured complete compliance with federal guidelines and regulations. Strong knowledge and proficiency with Campus Vue packaging and report generation. Complete oversight for loan issue resolution on COD and managed all non-title IV funding.
Key Highlights:
• Dramatically reduced accounts receivable to less than 5% and 90/10 to 87% for the 2010 academic year.
• Achieved delinquency resolution goals every quarter and achieved total student satisfaction.

Chase Education Finance, City • ST 2007 – 2008
Senior Account Specialist
Provided excellent service and support in management of school accounts ensuring timely disbursements of Title IV and non Title IV funding and was seen as the main point of contact for all assigned schools. Provided students with all resolution to inquiries or concerns and provided any additional information not mentioned in the packets.

Salem International University, Carmel • IN 2007
Director of Finance
Managed all financial aid staff ensuring student service, support and satisfaction, verified packaging was sent out on time and to the correct address and focused on student inquires and providing requested information.

ITT Technical Institute, Carmel • IN 2004 – 2007
Director of Finance (2006 – 2007)
Assistant Director of Finance (2005 – 2006)
Financial Aid Specialist (2004)
Directed all aspects of financial service and support, managed staff and provided staff training and development, performance evaluations and fostered a positive work environment. Spearheaded quality assurance program focused on the financial aid department that increased efficiency of staff and identified outstanding training issues that allowed for development of ongoing staff training and development. Developed repack and drop processes and focused on collections to reduce accounts receivables and delinquent or past due accounts. Devised and implemented new hire financial aid training and provided quality control in review of student files that ensured all goals were met. Provided special project management initiatives that ensured timely resolution of problematic accounts

Sallie Mae, Fishers • IN 1998 – 2004
Supervisor – Customer Contact Operations (2002 – 2004)
Supervisor/Trainer – Default Prevention (1998 – 2002)
Served as first line of support for reviewing real-time call volume and ensuring service levels and customer satisfaction was achieved. Managed 17 personnel that assisted student borrows and schools with escalation account issues verifying satisfactory account resolution was achieved. Devised and implemented process improvement strategies that increased customer satisfaction for specialty schools. Provided student education concerning borrowing to resolve delinquent accounts and provided options to keep students current on their student loans utilizing a staff of 15 collectors.
Key Highlights:
• Successful resolution of more than $17.5MM in delinquent student accounts for 6 consecutive months.

EDUCATION AND CREDENTIALS

Bachelor of Science, Music
Indiana State University, Terre Haute • IN

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