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Director of Human Resources

Highly-accomplished, articulate and detail-oriented Human Resources executive with an impressive hands-on knowledge base that encompasses the entire spectrum of Human Services and Human Resources. With a Masters degree in Management and graduate certificate in Human Resources, and extensive expertise in employee relations, seek a position where extensive education and experience will assist with recruitment and retention, conflict resolution, labor relations, change management initiatives and benefits administration. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Proficient in ADP HR Partner, Kronos HR/Timekeeper, ABRA HR Suite and Microsoft Office Suite.

CORE STRENGTHS

 Time Management
 Conflict Resolution
 Recruitment/Retention
 Program Development
 Employee Relations
 Workman’s Compensation
 Policies/Procedures
 Benefits/Training
 Performance Appraisals
 Sourcing Strategies
 JCAHO/EEO
 Union Avoidance

QUALIFICATIONS PROFILE

 Expertly developed “Employee of the Month” programs, boosting morale and forging increased workflow.
 Highly skilled in leading maintaining a union-free work environment after merging with unionized organization.
 Strategically integrated 150 “merger” employees into organization that totaled 400 total employees that grew to 850.
 Initiated management and customer training programs for greater customer service and support.
 Developed internship program with local educational institutions that assisted in greater “trained” applicant pool and brought in bright, energized, and dedicated workforce.
 Successfully increased 401(k) participation from 38% to 84%, and reduced employee turnover by 20% to 45% in various organizations.
 Strategically revised interview process, including establishment of background check and drug free workplace programs.
 Created more than 75new ADA job descriptions.
 Developed and implemented company-wide career organization philosophy and focused on local high school recruitment strategies.
 Implemented Diversity Board project serving to highlight individual staff members and GUEST program designed to promote customer satisfaction efforts.
 Implemented safety awareness program, customer service training program and employee recognition programs, and improved performance appraisal systems.

PROFESSIONAL EXPERIENCE
Director of Human Resources – Community Blood Centers of South Florida, Lauderhill, FL 1997-Present
 Recruited to assist in merger of American Red Cross and CBCSF that integrated 150 new employees into the organization.
 Oversee all Human Resources functions and Drug Free Workplace Program.
 Successfully monitor state and federal laws and compliance regulations in areas of wage, hour, and Equal Employment Opportunity.
 Maintain “open door” policy to encourage employee communications, and oversee Environmental Services Department.

Director of Human Resources – The Retreat Hospital, Sunrise, FL 1995 to 1996
 Brought in to coordinate and facilitate the process of downsizing the organization, with layoff of 100+ employees.
 Oversaw Food and Environmental Services and Credentialing Departments, and Member of Executive Management Council and Safety Committee.
Human Resources Director – Manor Care Nursing and Rehabilitation Center, Plantation, FL 1994 to 1997
 Served as Chairman of Safety Committee and successfully implemented numerous programs, policies and procedures in efficient and effective manner during stressful transition from one Manor Care division to another.
 Provided strategic direction of all Human Resources functions.

Human Resources Manager – Nurse Care, Inc., Ft. Lauderdale, FL 1992 to 1993
 Spearheaded consultative development of Human Resources Department and asked to remain full-time as Human Resources Manager, oversaw all Human Resources functions.

Assistant Operations Manager – T.J. Maxx, Ft. Lauderdale, FL 1991
 Oversaw all Human Resources areas, and managed all merchandising, processing sales, customer service, and preparation of sales floor.

Human Resources Consultant 1991 to 1997
 Acting Corporate Director of Human Resources, HCS (Ft. Lauderdale)
 Benefits management for Kessler Realty (Boca Raton and Poulsen Lighting (Miami)
 Staff training for Park Place Suite Hotel (Boca Raton) and Sheraton Riverhouse Hotel (Miami)
 Recruiting and benefits administration for Hospitality Purchasing Network, Inc. (Miami)
 Acting Human Resources Manager for Nurse Care, Inc. (Ft. Lauderdale)
 Acting Director of Human Resources and Development for Healthquest Corporation (Ft. Lauderdale)

EDUCATION / AFFILIATIONS
M.S., Management – Thomas University, Miami, FL 1990
Graduate Certification in Human Resources Management

Training & Development – Florida International University, Miami, FL 1989 (Graduate coursework)

Johnson & Wales University, Providence, RI
B.S., Hospitality Management 1987
A.S., Hotel/Restaurant Management 1985

Affiliations:

Society for Human Resource Management
Florida Hospital Association
South Florida Healthcare Human Resources Association
Florida Association of Blood Banks
Florida Employer Advisory Council
Human Resources Association of Broward County
Human Resources Advisory Board Member for Alternate Family Care
The American Society for Training & Development
Broward County Historical Commission Board Member

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