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The sample below is for a Director of Operations Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Director of Operations Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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Accomplished and dynamic professional, with diverse experiences on business processes and how IT impacts business infrastructure, and ability to deliver various aspects of operations with extensive experience in handling the overall technological direction of the organization. Dependable and exercises independent judgment and decision making abilities in establishing technical standards, ensuring adherence, and in evaluating technology problems and creating manageable solutions. Highly reliable and detail-oriented professional with excellent project management skills with a high sense of diligence and ability to effectively multi-task several complex assignments with tight deadlines. Proactive, with a team-oriented attitude possessing strong analytical and interpersonal skills coupled with excellent written and oral communication skills, fluent in English and Spanish.

Core Competencies
Operations & Project Management • Business Development • Infrastructure Upgrades & Implementation
• Business Continuity Planning • Disaster Recovery • Change Management Planning
• Vendor Relationship Management • SLA Planning & Enforcement

Knowledge of HIPAA, 837/835, 270/271, and ANSI Standards


United Care Group • Brooklyn, NY, West Palm Beach, FL 05/2003 – 10/2009
Director of Operations
Oversaw implementation of infrastructure solutions for mission-critical environments. Led the development of new real time suite of software for healthcare industry with multiple developer teams in multiple countries. Supervised deployment and maintenance of web services for main business application with 24/7 uptime and handled business continuity planning. Managed deliverables from the software development staff; supervised on-site and off-site technical personnel, and trained technical trainers and sales representatives.
• Spearheaded design and implementation of medical claims management system, VPN network infrastructure and connectivity solution utilizing various encryption, authentication and cloud computing technology with a budget of $10 million.
• Developed and managed multiple data centers for redundancy, performance, and data security consisting of over 100 servers per site.
• Orchestrated Cisco VoIP Call Manager Express deployment, management and support.
• Provided level III technical support, hands on troubleshooting and problem solving, including 24/7 support for over 500 client sites and over 3000 users; carried out helpdesk management including support of technical personnel.
• Performed installation and management of switches, routers, firewalls, servers; and handled domain security policies design and maintenance.
• Handled budgeting and purchasing with a total allocated budget of over $20 million; optimized the investment and costs in IT to gain maximum value for stakeholders.
• Established and maintained processes and standards based on ITIL standards; developed metrics to execute resource, datacenter and computing capacity planning to meet business objectives.

KSL Media • New York, NY 02/1998 – 05/2003
Director of Technical Services/SVP
Managed design, installation and maintenance of LAN/WAN for multiple offices across the country involving six sites and hundreds of remote users. Directed new technology evaluation and selection based on business current and future needs of the company, as well as vendor selection and management for voice and data infrastructure and services. Facilitated staff training and management of help desk including user training and support for more than 400 users.
• Provided strategic technical services for the company, which saved the company over 30% a year in technology costs.
• Spearheaded an initiative to upgrade outdated platform for new systems that supported the company in competing with cutthroat markets.
• Optimized investment and costs in IT to gain maximum value, saved the company 30% of IT costs;
• Designed and implemented VPN connectivity for remote users, remote application connectivity and Citrix Metaframe services.
• Carried out conversion from Windows 3.11 to Windows 2000, and conversion from Netware 4.11 to Windows 2000.
• Installed and provided support to Checkpoint and Cisco PIX Firewalls site to site VPN multiple sites, and Cisco Call Manager VoIP across the enterprise.
• Oversaw deployment of Great Plains Software across the enterprise, customization and development of special tools and procedures for migration.
• Served on AAAA Technology CTO/CIO committee.

Tower Research International • Wayne, NJ/Mannheim, Germany, Minsk, Belarus 05/1992 – 12/1997
Manager of Technical Services/SVP
Managed the sales and marketing department with their main objective of contracting new commerce globally. Coordinated installation, maintenance, and support for computer systems designed for customers in 12 different countries.

The Source • Wayne, NJ 02/1991 – 05/1992
Project Manager
Oversaw projects involving infrastructure upgrades and new deployments with project budgets in excess of $1 million, which included human resource allocation, hardware and software purchasing.


Digital Electronics (GPA 3.9/4.0), 09/1985 – 05/1986
SCS Business and Technical Institute – New York, NY
Specialized in Digital Electronics Design, Computer Science, Assembler Programming,
and Information Systems Architecture

Business Management/Accounting (GPA 3.7/4.0), 09/1983 – 05/1985
New York Technical College – New York, NY
Emphasis in Business Management and Accounting Principles

Cisco Certified Network Professional (CCNP), 2002
Cisco Certified Design Professional (CCDP), 2002
Microsoft Certified System Engineer (MCSE), 2001
Checkpoint Certified System Administrator (CCSA), 2001


• Microsoft Servers NT4.0, Windows 2010, Exchange 4.0 – 2010, MS-SQL, IIS, ISA, SharePoint, VMware, DNS, DHCP
• Active Directory, SAN, NAS, FC and other storage Solutions, Clustering, Citrix
• Installation and configuration of routers, switches, firewalls and VoIP
• Routing protocols RIP, OSPF, EIGRP, and BGP
• WAN Frame Relay, MPLS, WAN optimization, WAN accelerators
• Network Design, Security and Implementation
• Compaq, HP, IBM, Dell Servers
• HP Openview, HP Insight system manager, CISCO
• Knowledge of ITIL procedures and implementation guidelines, network design, network build-outs
• Microsoft Active Directory, Exchange 2003, MS-SQL 2005 included clustering and replication, ISA, SharePoint, BizTalk, IIS clustering, VMware, deployment, management and support
• Microsoft: Active Directory, Exchange 4.0-2000, DNS, DHCP, SharePoint, IIS deployment and maintenance

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