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Director Supply Chain Management

→ Dynamic, detail-oriented and results-focused Senior Supply Chain Management executive with more than 20 years experience and a verifiable record of achievement in Global Supply Chain development and execution, resulting in collaborative logistics support and Inventory Management initiatives for computer product engineering manufacturing and delivery initiatives. Proven competencies in improving organizational productivity through the development and implementation of strategies that foster operating synergies and facilitate lasting and positive change.
→ Recognized for ability to oversee global transportation logistics, for multimillion-dollar merchandising while providing superior customer service and quality performance initiatives. Promotes a winning attitude and fosters accountability to consistently exceed performance goals and expectations.

CORE STRENGTHS

 Electronic Products Manufacturing
 Quality Control Initiatives
 Global Service/Support
 Global Product Repair
 Customer Support
 Operations Management
 Team Leader/Mentor
 NPI Quality Process

PROFESSIONAL EXPERIENCE
Cisco Inc., San Jose, CA 2000 – Present
Global Supply Chain Manager – (2006 to Present)
 Oversee development and implementation of global service strategies and customer support initiatives for NPIs that include networking products, Healthcare solutions, Smart Grid, and Mobile applications.
 Strategically led successful global implementation of (RoHS) Restriction of Hazardous Substances for all Cisco products, and focus on clients and on time implementation of numerous large global Supply Chain Programs.
 Recipient of Cisco Collaboration Award – 2008.

Operations Manager/refurbished Products – (2004 to 2006)
 Developed and managed global repair partners to attain high repair process quality assurance initiatives.
 Collaborated with Service Department to develop repair processes for NPIs, oversaw deployment of statistical model for order forecast, and improved business efficiencies.
 Team leader focused on development and implementation of effective metrics to measure operational efficiency. Initiated and executed process and procedures to continually outsource context work to 3rd party repair vendors that allowed business growth while implementing cost containment in headcount expense.
 Strategic management of DOA/RMA issues for repaired products for Customers through root cause analysis and closed loop corrective actions using DMAIC methodology.
Manager of Manufacturing Quality – (2000 to 2003)
 Spearheaded development and deployment of NPI quality processes at Cisco, successfully demonstrated benefits of NPI Quality concept for low-end switches and routers used as pilot, then oversaw entire roll out to Cisco R&D.
 Developed and oversaw implementation of innovative solution to detect and eliminate LED failures in Cisco manufacturing process, LED field failures were completely eliminated as a result of creative solutions—received Patent for this invention.
 Provided team leadership in development and implementation of creative solutions to resolve customer and manufacturing quality challenges.
 Standardized and coached team members on improvement process and system that included root cause analysis and closed loop corrective actions.
 Provided consultative visitation to manufacturing partners worldwide.
 Achieved BOM savings of more than $ 50M through value and quality engineering initiatives across all suppliers.

 Obtained formal training in Supply Chain Management, DMAIC, Six Sigma, and DOE.
 Rated “Outstanding” in most reviews at Cisco. Internal auditor for ISO-9001 and ISO-14001.

Manager Product Engineering – Hewlett Packard, Cupertino, CA 1997 to 2000
 Managed 20 global engineers for sustainability and rollout of NPI products for manufacturing for Server Division.
 Led cross functional collaborative efforts with R&D, Reliability, Purchasing and Marketing teams that met business goals and company objectives with direct report to Director of Manufacturing Technology.
 Effectively managed Product Engineers that developed and delivered global manufacturing solutions for several new HP Servers, and led DFM for PCAs and systems to ensure sustainable manufacturing practices.
 Focused on delivery of consistent processes and systems at 5 global HP factories, and successfully established global improvement delivery and yield for current products.
 Consolidated HP Servers manufacturing line and ensured supply chain demands and capabilities were met with turnkey solutions.
 Achieved more than $5M in annual savings through consolidation and yield improvement programs.
 Initiated benchmarking of HP Servers for key metrics.

Early Career:
Staff Engineer/Assembly Technology Development – LSI, Milpitas, CA – 1994 to 1996
Principal Engineer/Manufacturing Development – Digital Equipment Corp., Cupertino, CA – 1989 to 1993

EDUCATION
M.S., Mechanical Engineering – Florida Institute of Technology, FL
B.S., Mechanical Engineering – Jadavpur University, India

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