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Dynamic, high-energy and results-driven Business Manager with a demonstrated track record of leading strategic client relationship management, and retail store management success with exceptional sales Recognized leader and motivator with a history of leading extraordinary revenue growth and uncovering niche market opportunities. Influential communicator and incomparable client service and support with the ability to gain the trust, cooperation and commitment of key decision makers. Adept at developing sales strategies and marketing and product portfolio oversight that differentiate offerings from the competition.
Strategic Analysis • Communications • Product Lifecycle & Development • Mentoring • Cross-Functional Team
Business Development • Sales & Marketing • Sourcing • Brand Development • Product Design & Selection Vendor Relations • Market Trends • Forecasting • Negotiations • Product Placement • Team Leadership • Development & Management • Business Analysis • Process Streamlining • Customer Service & Support
Bank of America, Clearwater • FL 2006- Present
Provide overall daily operations and management of high volume banking center in downtown Clearwater. Extensive expertise in oversight of all staff development and training that drives superior customer-centric service and support and accurate operations. Aggressively pushed strategic business planning initiatives that resulted in attaining the distinction of one of the top ten branches in daily sales from lowest sales, out of 42 banking centers in Pinellas County. Passionate about motivating staff to excel in customer service and satisfaction.
Payless Shoe Source, City • FL 1995 – 2005
District Sales Manager
Strategically managed all business operations of 25 stores in Southern New Jersey, developing and implementing customer service and satisfaction initiatives, sales and merchandising campaigns, and cost-effective inventory control methodologies. Spearheaded superior business planning and organizational expertise to produce steady business growth year-over-year. Oversaw all profit and loss initiatives, successfully recruited and trained store managers and sales associates to successfully achieve $15M in sales revenues. Leveraged extraordinary leadership talent to motivate and mentor more than 130 personnel in sales and operational efforts that drove revenue increases and business goals.
EDUCATION AND CREDENTIALS
A.A., Liberal Arts and Science
Illinois Central College • IL – 1976